why is quicken getting slower and slower to load and use. never was this slow when it was free

mtcrider

Have windows version and been a user for more than 15 years. seems like for about a couple years now it takes forever to load and just changing from checking to credit card accounts takes a little while. Not like it was in earlier years. Quicken program work slow on my desktop and laptop

Quicken Jasmine

Hello @mtcrider, 

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this issue with slowness and I do understand how frustrating it can be. 

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let me know how this goes!

mtcrider

Loads a little quicker. I'll let you know if it stops freezing and force stopping when backing up.

UKR

Slow performance?

How much RAM do you have installed on your computer?

What version of Windows are you using?

After Quicken has started, what does Windows Task Manager show about "% Memory" usage and "% Disk" busy of your C: - drive?

Earlier this year I have upgraded an abysmally slow Windows 8.1, Quicken R 41 laptop from 4 GB RAM to 8 GB RAM and the computer now performs very well. I no longer see "96% Memory usage" combined with "100% C- drive busy" just trying to do something, anything on the computer.

Please provide more details about your Quicken data file.

I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.

What is the file size, in KB, as shown by Windows File Explorer?

And I'd also like to see the "File Information" window  (See below)

Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
What is the complete path and file name of your Quicken data file  (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?

About file size and number of transactions:

You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.

- File Information: Click Help in the Menu Bar. Shift+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.

To attach the image here please review

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac