After R45.7/.11/.13 Upgrade - Securities Comparison Mismatch (Multiple FIs) [Edited]

Frankx

Hi @jimshul1,

To be able to stop Quicken from automatically updating the application on startup, you'll need to change your "User Account Control Settings" in Windows.  Here are the steps:

1) Click on the "Windows" icon (in the lower left hand corner);
2) Click on the "Gear" icon > In the "search box" - Type "Change user account control settings" > then click on that;
3) You will see this pop-up window > Select the "notify me only when apps try to make changes..." as shown on this Snip


4) Click "OK" and you are done.

Keep in mind that this will stop the automatic installation, buy it does that simply by warning you with a pop-up when there is an update available.  You will still need to say "No" to that pop-up warning, if you want to stay on your current version at that time. If you actually want the update - just check OK.

Let me know if you have any followups.

Frankx

jimshu1

Thanks Frankx!

I understand these Window settings. I'm disappointed that I have to depend on Windows to monitor and alert on this and not Quicken...

Dominic

Any word on Quicken fixing the issue? Or has it been corrected and I missed it?

Jim_Harman

Dominic said:

Any word on Quicken fixing the issue? Or has it been corrected and I missed it?

This issue is ongoing. As discussed above, the best we can do for now is to revert to R44.28.

What I see with R45.13 is that the Securities Comparison Mismatch shows 0 shares held, but if I go to Tools > Online center and select the account I can see the correct holdings there. Do you see the same?

Dominic

I stopped updating that security after I restored the data. So, I’ll try when I get a chance. Thanks. Terrible. They should renew us for free.

jgackson

Also not happy--have reverted to 44.28, so TIAA balances are displaying correctly after downloads, but I hate having to suppress updates because Quicken isn't fixing a widespread problem.

jimshu1

Kind of unbelievable… Not a word from Quicken.

Mike D300

> @Dominic said:
> Any word on Quicken fixing the issue? Or has it been corrected and I missed it?

Asa

Mike D300

I also find it unbelievable that there are no comments from Quicken. This problem is more than a month old now! WHERE ARE THE PEOPLE THAT ACTUALLY WORK FOR QUICKEN? DON'T THEY MONITOR THESE DISCUSSIONS? CAN'T THEY AT LEAST ACKNOWLEDGE THE PROBLEM? I HAVE ALSO BEEN A USER FOR YEARS, AND CANNOT BELIEVE THIS HAS LASTED SO LONG.

Maybe it's time to say "so long" to Quicken.

bpmd50

How long until Quicken solves these share count errors?

Jim_Harman

Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone.  Be sure the support agent understands the problem and gives you a ticket number for future reference.

You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions. 

Updates on problems that Quicken has acknowledged are posted here

https://community.quicken.com/categories/alerts

Quicken never says when a problem is expected to be resolved.

mshiggins

Jim_Harman said:

Forum Moderators sometimes review issues discussed here and refer them to Development, but if you want Quicken to work on a problem, I recommend you contact Support via phone.  Be sure the support agent understands the problem and gives you a ticket number for future reference.

You should also use the Help > Report a Problem menu in Quicken to submit the issue online. In your submission, be as clear and thorough as possible. Reference the ticket number and provide a link to this discussion. Provide step by step instructions to reproduce the problem. You will not get a response to an electronic submission, but they say they review and prioritize the submissions. 

Updates on problems that Quicken has acknowledged are posted here

https://community.quicken.com/categories/alerts

Quicken never says when a problem is expected to be resolved.

Jim, I looked for an alert and didn’t find one. Then I requested an alert be posted and it seems that request is not getting any traction. 

Were you able to find an alert on this issue?

Jim_Harman

No I was not able to find an alert. I am encouraging those affected to contact Support in hopes that this issue will get the attention it deserves.

Jim_Harman

Quicken Janean said:

Hi All, I was asked to ask you all what you are seeing when you are in the Online Center. Specifically the As of Date and if the mismatched securities are in the holdings there. If you, select Compare to Portfolio you should get the mismatch screen in those situations.

Thanks! 

-Quicken Janean

Following up on this, my problem is with TIAA 403(b) accounts. My holdings and share counts are reported correctly in the account's Holdings tab in the Online Center but when I click on Compare to Portfolio the security is present but Shares reported is zero.

This is clearly a Quicken issue and given the number of users apparently impacted, I think this issue deserves an Alert.

dortmeyer

I also agree

mfstarnes

I have the same issue (Fidelity), and i have noticed that the issue only exists for REITs. EQIX, NLY, AMT, CCI, DLR

John McNally

Since 11/15/22 I'm getting a notice on Quicken that our Fidelity update shows RYN and SUN stocks BOTH 35 shares less than were reported by Fidelity on 11/15/22 - 65 instead of 100 shares. On Fidelity, our account shows 100 shares of each. We're using the "ignore for now" option, but the message continues to appear periodically.

Ps56k2

whaat version .... Help --> About Quicken

also...
https://community.quicken.com/discussion/comment/20313307/#Comment_20313307

John McNally

Windows 11 (PC) Enterprise
R45.13
Build 27.1.45.13

NotACPA

There's numerous problems with R45.  I'd suggest dropping back to R44.28

https://www.quicknperlwiz.com/quicken-subscription-patches.html

D Pierce

Hello. I use Quicken Premier desktop and link my investment account to my brokerage account online. Recently several stocks started showing 'security comparison mismatch'. When I checked, both Quicken and the on-line brokerage have the same number of shares, but I still am getting this message. I went to the security detail and unchecked 'Match with online security' and re-sync'd the account, but alas I still get the same message. I do not understand why Quicken is not 'seeing' the brokerage shares on-line. Is there anything I can do to fix this? It is very annoying.

Frankx

Hi @D Pierce,

Which brokerage are you using and which connection method?  Also, which version and release of Quicken are you running?

Frankx

D Pierce

I am connecting to Fidelity using Direct Connect. Quicken version R45.13, build 27.1.45.13. Does that help?

bmbass

In case someone from Quicken is actually listening, in my situation the thing that is interesting is all the mismatched securities at a given account always show the same number: either 0 or 200. So, one of my accounts show about 10 mismatched securities and all the shares reported are 0. In another account, again about 10 securities shown, but in this case, all the shares reported are 200. Both accounts have MANY securities, so the mismatched ones are a small subset of the entire account, and the mismatched set has a lot of common securities between the two accounts (same security in both mismatched lists).

bmbass

Question: Do others have trouble getting the "Report a problem" in Quicken to work? I would say about 1 out of 5 of my attempts actually work. Most of the time Quicken says: Unable to send report to Quicken, please try again. Pretty bad when the bug reporting mechanism doesn't work :-( .

Frankx

Hi again @D Pierce

Yes, it does help.  Recently a lot of users who are running builds after "R44-28" are seeing the same types of problems you now are.  Here' the main thread on this topic - LINK. 

While Quicken is working on these problems, I would suggest that you take the following steps to fix your problem" during the interim:

1) Backup your Quicken datafile;
2) Close out of Quicken; then open and download this LINK;
3) Page down and then under Windows (US) - click on "October" - and then on the "release R44-28" link to start the download:
4) Once the download of has completed - locate it (likely in your Downloads file) the filename is "QW27.1.44.28MPatch";
5) Double click on it to install the download and once completed, restart Quicken.

Let me know if you have any followups and/or tell me how that all went.

Frankx

RBala

I am using Quicken Deluxe (windows subscription) R45.13 Build 27.1.45.13. For the past few weeks, 11 of my securities in my Fidelity managed brokerage account report the same share balance of 259.224. I have no idea how they landed on that number. The actual share balances in quicken and in my online Fidelity account (when I log in) are correct. How do I fix this constant error message please?

MikeF53

Yes, I just tried to report and got the same message. It would seem Quicken is not interested in listening to users and correcting errors.

Frankx

Hi @RBala

I am a little confused - where, in Quicken are you seeing the "same share balance of 259,224" and where are you seeing "The actual share balances in quicken" that "are correct"??

Frankx

GeoffreyRadbill

Same issue for me with Wells Fargo Trust. Very frustrating that Quicken has yet to resolve.