I tried to follow the link for the latest release, but I'm not seeing it.

tgeorgeSD

tried the ctrl-shift to try to open quicken without a data file. It gave the response back that it doesn't honor "run as administrator". It's my company's laptop, and I assume I am an administrator. I'm just trying to get Quicken working again, but I've not been able to find where to download the latest update or chat with support.

Quicken Anja

Hello @tgeorgeSD,

Thank you for taking the time to visit the Community.

If you are unable install the latest update via Help > Check for updates, then you can download and install the latest version through the Mondo Patch found in this support article.

You can access chat support through this link here.

I hope this helps!

tgeorgeSD

I downloaded the latest patch, but it came up and said the latest version was R45.13, and the version installed on my computer is R1. Why would there be such a difference between installed and this update? make me leary of applying the lates update?

Rocket J Squirrel

The "R1" is just an error in the dialog text. Ignore it.

tgeorgeSD

Thank you for the answer. That isn't helpful for us old people. I'm updating with the latest release, and will go from there.

retird

R1 is Canadian version from 2017 from a quick google search....

tgeorgeSD

It downloaded and applied the latest update, but it's still not opening Quicken. It's just showing the Quicken logo on the body of my computer, and a blank white box on when I hover on the Q program icon. Any other ideas?

tgeorgeSD

Can anyone advise regarding the best method to get help? I have hearing issues, so would like to use the chat, but if it's better to call, I can do that sometime tomorrow.

NotACPA

retird said:

R1 is Canadian version from 2017 from a quick google search....

R! is the first release of almost every Q program.  That's what's on the disk and what gets downloaded if that's how you buy.

During the install process, the program gets  updated to  what's current at that time.

This is true for both Q US and Q Cda.

tgeorgeSD

Got on with support and they walked me through what I had to do to get to just the program, then she walked me through how to create a new file from the latest backup. Service was great! Only draw back was I didn't find out what might have caused it. Hopefully, everything will run fine. Thanks for the suggestions.