I can download transactions from Capital One credit card but NO statements will download

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Statements won't download

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    Hello @john8845,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing trouble.

    Unfortunately, Capital One is currently unavailable to be added as an Online Biller which is why you are unable to download their statements. For information regarding this, please refer to this Community Alert.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    Statements aren't supposed to download ... only transactions that APPEAR on those statements.
    OR, or you trying to display the statements as if they were Bills?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • john8845
    john8845 Member
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    Yes I pay off the statements. I download statements from Discover, Chase and many others
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    HOW?  In what format?  Because, except for the Bill Manager, Q doesn't download statements ... and I have several credit cards issued by Chase.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • john8845
    john8845 Member
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    I use Bill Manager
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    SO, you're actually saying that you can't get CapOne statement via Bill Manager.  Is that right?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • john8845
    john8845 Member
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    I use Bill Manager
  • john8845
    john8845 Member
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    Yes!!
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    In the Bills, Income & Transfers view, have you tried to Review and Repair Online Billers? (Click the Actions gear icon, select Review and Repair / Review and Repair Online Billers.
    You may have to wait one or two days for any change to work its way thru the daily server update processes before new results become available.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Options
    Hello @john8845,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing trouble.

    Unfortunately, Capital One is currently unavailable to be added as an Online Biller which is why you are unable to download their statements. For information regarding this, please refer to this Community Alert.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.