AT&T online bill

My AT&T online bill will not update. The system says "fix it". I have tried over and over to fix it and the result is the same -- a message indicating I will hear back in a couple of days.

Any help appreciated.

Comments

  • Hello @dherskovits,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response. 

    -Quicken Jasmine
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • dherskovits
    dherskovits Member ✭✭
    Jasmine Screen shot attached
  • GIWalt
    GIWalt Member ✭✭✭
    Same here on the Mac side.  I have posted about this (as have others) for some time without resolution sorry to say.
  • Bob.
    Bob. Member ✭✭✭✭
    Been like this for months with me. As a matter of fact, this month a first! NONE of my Online Billers will update. 3 have the Fix It and that is not new and should not have needed a screenshot. The still waiting to connect message has been months now and as Q says, no ETA. No ETA for a lot of Online Biller issues.
    Anyway, if it helps, I created a test file with ONLY Online Billers so I can try refreshing, fix its, etc without affecting my live data file.
  • Kerry
    Kerry Member ✭✭✭
    Exactly the same issue for months. I reported it in June but my discussion was CLOSED. FIX IT doesn't seem to do anything. WINDOWS 10
  • Rich Ard
    Rich Ard Member ✭✭
    edited December 2022
    I have been experiencing this on almost all off my bills (out of 12, 2 work) and all but 1 give the same message, this has been ongoing for a few months. Latest version on Windows 10.
  • Bob.
    Bob. Member ✭✭✭✭
    I'm not seeing any urgency to fix these. Wish I could withhold my renewal fees until "some" of this is fixed. But each month we apologize for your ioncoveneience. the support staff is working dillegently. We have no ETA.

    We should each get a free year, in my not so humble opinion. Been more than "inconvenient". Inconvenient is when Wordle is not working, not FINANCIAL software.

    </rant>
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Do you like to play Don Quixote and fight the (Bill Manager) windmills forever and ever?
    Or would like to take an easy way out of this situation?
    In the latter case please reread my earlier comment for a solution.
    I've been using the suggested solution for many years, with no problems and no missed or late payments ever.
  • jdlong2j
    jdlong2j Member ✭✭
    The AT&T bill update issue seems t0 be related to the 2FA request from AT&T is not showing up in quicken. The code comes in on my phone but quicken does not prompt for it. AT&T just sits in the 'pending' category until it finally fails. Any fix?
  • Bob.
    Bob. Member ✭✭✭✭
    jdlong2j said:
    The AT&T bill update issue seems t0 be related to the 2FA request from AT&T is not showing up in quicken. The code comes in on my phone but quicken does not prompt for it. AT&T just sits in the 'pending' category until it finally fails. Any fix?

    Today for the first time Quicken had a field for the 2FA when I refreshed the biller waitng to be "fixed". I was able to enter, but that brought me full circle to "waiting" again. But feels like a little progress.
  • Bob.
    Bob. Member ✭✭✭✭
    I think this is now working but VERY finnicky. Required deleting th eonline biller, re-adding. The some combination of refresh bill, Update All and Fix It until it "took" the 2FA that I now had a place to enter. Cannpot tell exact steps, but showing promise. I was able to get it working in both my Test and my Live files.