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Problems signing in

alohafrilovesSMG

I recently changed my email address for Quicken. Now I can't sign in. I can't change my sign in email when I log into Quicken. The popup for signing in on the internet keeps popping up. It won't stop. A couple of times I got messages that online services were down, and to try again in 15 minutes. Three days later, I received that message again. Is this a common problem? It won't let me sync either.

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QMAC - Mobile/Web Sync

Comments

alohafrilovesSMG

I should add, that when I sign in to my Quicken account on my desktop, I get in, but then I'm directed to sign into the online Quicken with my former email address. I can't get beyond that point.

Quicken Jasmine

Hello @alohafrilovesSMG,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

UKR

If you have yet to change your old Quicken ID to your new email address, please try this:

https://www.quicken.com/support/how-update-your-quicken-id-profile-information-email-address-phone-number-or-password

After that has been changed successfully, access Quicken on your desktop and follow these instructions:
https://www.quicken.com/support/im-unable-change-quicken-id-when-signing