Fidelity Rewards Credit Card - Not showing the cents for the online balance (QWIN)

jfrcpa
jfrcpa Member
The Fidelity Rewards Credit Card is not showing the cents for the online balance. Can this be fixed so we can reconcile the account using the actual account balance?

Comments

  • kileyrreid
    kileyrreid Member ✭✭
    I experienced this inability to download transactions with Elan/Fidelity Rewards starting in late November. Finally after resets and removing online updates it works but the online balance drops the cents and you can’t auto reconcile now in December. It’s only Elan/Fidelity transactions.
  • Hello @jfrcpa

    Thank you for reaching out to the Quicken Community. 

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. 

    We apologize for any inconvenience! Thank you.
    -Quicken Jasmine
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited December 2022
    I just noticed this same issue today with both the Elan Financial Services setup (in my main data file) and the Fidelity Rewards Credit Card setup (in a TEST file).  Today I got new transactions downloaded from the first time in a few days and in both files the downloaded Online Balance was an amount with no cents...in my case it should have included $0.12 as is shown in my online account.  That prevented reconciliation from being completed.

    Since this is now happening with more than 1 person in multiple threads and over several days, something seems amiss....either in what Elan/Fidelity is downloading or with the Intuit/Quicken servers.  So, I have am submitting a report. 
    (QW Premier Subscription: R44.20 on Windows 11)
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited December 2022
    This evening the Elan Financial setup updated the Fidelity Rewards Visa Card account correctly...downloaded a new transaction, the Online Balance included cents and Reconciliation worked perfectly.

    The Fidelity Rewards Credit Card setup, however, did not update the Fidelity Rewards Visa Card correctly...did not download the new transactions, the Online Balance still did not include cents and Reconciliation failed.

    Since the Fidelity Rewards Credit Card website is essentially a mirror of what happens on the Elan Financial website I'm assuming that there is a delay in getting the same results there...at least that is what has happened in the past.  I'll check again in the morning to see if anything has changed.
    (QW Premier Subscription: R44.20 on Windows 11)
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    This morning:

    ELAN FINANCIAL SERVICES:  Updated the Fidelity Rewards Visa card account properly, again.

    FIDELITY REWARDS CREDIT CARD: 
    • Looked like the account might have updated but, once again, it did not.  
    • No error message.  
    • Reset Account did not work.  During the process I got the "Link to existing account" option but there was no dropdown from which to select the existing account.  The process completed saying Reset was successful but it was not since the last download date was 12/22, no new transactions were downloaded, the online balance was not updated and the online balance cents were still missing.
    • Deactivate/Reactivate:  Similar results as with Reset Account except I was given the opportunity to select the account to link the download to.  But everything else about it failed.
    I will say it again:  Those who are still hanging on to the Fidelity Rewards Credit Card connection should very seriously consider switching to the Elan Financial Services connection.  While Elan will have issues from time-to-time (as with most financial institutions) it is so much more reliable and trouble-free than the Fidelity Reward Credit Card connection.  I switched over to it more than 2 years ago and have never regretted doing that.
    (QW Premier Subscription: R44.20 on Windows 11)
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Today:

    ELAN FINANCIAL SERVICES:  Has continued to update and download transactions for the Fidelity Rewards Visa card account properly.

    FIDELITY REWARDS CREDIT CARD: 
    • Today was the first day since 12/16 that new transactions were downloaded.  All of the missing transactions that had not downloaded since 12/16 were downloaded.
    • The Online Balance amount is still a whole dollar amount...cents are still missing...so reconciling to the Online Balance still cannot be completed.
    (QW Premier Subscription: R44.20 on Windows 11)
  • almcate
    almcate Member ✭✭
    Same issue... individual transactions download properly but online balance rounds to nearest dollar. Since I reconcile after each download I'm dealing with about a dozen "reconcile adjustment" entries (since December Quicken software update) of however many pennies the account is off when I reconcile. Awkward and messy and confusing but at least Quicken recognizes the previous adjustments and I know what charges are cleared or scheduled. Presume this is an annoyance that will be corrected (not in the most recent software update), but would like to confirm it is being handled.
  • JWF214
    JWF214 Member ✭✭
    I'm having the same problem with Fidelity Rewards Credit Card balance dropping the cents on the statement balance. As recommended above, I just now switched the download FROM Fidelity Rewards Credit Card TO Elan Financial Services. Then I did an update, twice, but the statement balance is still missing the cents. I will also submit a problem report to Quicken.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited January 11
    Downloads from Elan Financial Services via EWC continue to be pretty trouble-free...and the online balance that is downloaded does include the cents so reconciling to the online balance generally is a breeze.
    Downloads from Fidelity Rewards Credit Card via EWC:  Transactions continue to download OK but the online balance always drops the cents.  I have tried both Reset Account and Deactivate/Reactivate several times over the last nearly 4 weeks and this is always the same outcome. 
    I only download from Fidelity Rewards Credit Card in a test file so I can monitor and trouble shoot it but IMO this link should be shut down so everyone uses Elan Financial Services, instead.  It is so much more consistently reliable for over 2 years now.  I really don't understand the desire to keep the redundant and troublesome Fidelity Reward Credit Card link in the FIDIR.  I am pretty sure it is Fidelity that is insisting on this for marketing and brand rationale but from a customer experience perspective it is the wrong thing to do.
    (QW Premier Subscription: R44.20 on Windows 11)
  • JWF214
    JWF214 Member ✭✭
    > @JWF214 said:
    > I'm having the same problem with Fidelity Rewards Credit Card balance dropping the cents on the statement balance. As recommended above, I just now switched the download FROM Fidelity Rewards Credit Card TO Elan Financial Services. Then I did an update, twice, but the statement balance is still missing the cents. I will also submit a problem report to Quicken.

    I just ran another update using the Elan Financial Services download and it correctly downloaded the cents for the statement balance, woo-hoo!, I can finally reconcile this account.
  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited January 14
    JWF214 said:
    > @JWF214 said:
    > I'm having the same problem with Fidelity Rewards Credit Card balance dropping the cents on the statement balance. As recommended above, I just now switched the download FROM Fidelity Rewards Credit Card TO Elan Financial Services. Then I did an update, twice, but the statement balance is still missing the cents. I will also submit a problem report to Quicken.

    I just ran another update using the Elan Financial Services download and it correctly downloaded the cents for the statement balance, woo-hoo!, I can finally reconcile this account.
    Great!  Another success story! 
    (BTW, my Fidelity Rewards Credit Card in a test file still downloads the online balance with the cents dropped.)
    (QW Premier Subscription: R44.20 on Windows 11)
  • Art W
    Art W Member
    I'm having the same issue with Fidelity Rewards Credit Card. I turned off the automatic reconciliation and am reconciling manually be entering the correct ending balance with the cents included. This way I don't have to enter bogus adjustment entries. A little less convenient but a manageable workaround. I've also reported the issue to Quicken personnel.

    I just switched the link to Elan Financial Services and the initial download still drops the cents. I'll try again over the next few days to see if it corrects itself like it did for JWF214.
  • Ramias
    Ramias Member ✭✭✭
    Is anybody from Quicken working on this?  There are multiple people with this issue for many months now.