Why Can't I download Chase Transactions Still?

ramsfancr
ramsfancr Quicken Windows Subscription Member ✭✭
edited February 2023 in Download, Add/Update Accounts (Windows)
Last summer the means of downloading from Chase to Quicken changed. Still to this day I cannot download, so I have been manually going into my Chase account, looking at new transactions, etc. When is this going to be fixed? Or, if there is a fix, how do I do it? I see people posting with the same problem, but no solution.
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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @ramsfancr, 

    Thank you for reaching out to the Quicken Community. 

    We do still have an ongoing active alert regarding Chase users being unable to download transactions. You may follow this link to access that alert where you may bookmark it in order to remain up to date with any new information, ETAs, or resolutions. 

    I apologize for the inconvenience caused in the meantime. 

    -Quicken Jasmine

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Please see my comment in https://community.quicken.com/discussion/comment/20318178#Comment_20318178
    and follow instructions to authorize your Chase card. Let's see if that will solve your problem.

  • ramsfancr
    ramsfancr Quicken Windows Subscription Member ✭✭
    So, the fix is to save to a new file, then delete and readd the file? I want to keep the history. Wouldn't the new file just give me the current balance and then track forward if it works? I hate to mess around with deleting and adding if it doesn't work.
  • ramsfancr
    ramsfancr Quicken Windows Subscription Member ✭✭
    By the way, I already disconnected the file from Chase then tried to re-add and it did not work.
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    You seem to be referring to the last comment in that thread where someone took the drastic measure of creating a new data file.  @UKR was referring only to his comment in that thread.

    If that didn't work for you, I think there is an in between drastic measure that can be tried, but it will mean reestablishing all your online services.

    First do a Super Validate.  You do this by holding down the Ctrl and Shift keys and selecting File -> Validate and Repair File... -> Super validate file -> OK

    Next is to make a copy of your data file with all the online services disconnected.
    File -> Copy File or Backup -> Create a copy or template -> Next -> Save Copy

    Open that copy and see if you can make the online connections/downloads.
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