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First Community CU of Houston

Cliff

I have had an account with First Community CU of Houston for years and no problems downloading. However I cannot download from them now. I get the message "Quicken is unable to connect with First Community CU of Houston". I have gotten that message for a least a week now. I have Quicken Premier on Windows 11 and latest version of Quicken . Any suggestions?

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Quicken Jasmine

Hello @Cliff,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

Cliff

File uploaded attached.

image.png

Cliff

I tried importing one of my FCCU accounts that would no longer download from within Quicken. It downloaded transactions back to 2011, is there a way to delete a batch of transactions instead of deleting them Individually? In other words, not accepting them but just deleting them?

Quicken Jared

Cliff said:

I tried importing one of my FCCU accounts that would no longer download from within Quicken. It downloaded transactions back to 2011, is there a way to delete a batch of transactions instead of deleting them Individually? In other words, not accepting them but just deleting them?

Hello @Cliff,

We are sorry to hear about these problems with online banking services remaining. Thank you for continuing to work with us on this here on the Quicken Community.

First, do the error messages from earlier seem to have dissipated? Are you still receiving these when trying to update accounts? Also, are you now seeing a large number of possible duplicate transactions? Also, you should see a Delete option in the 'Accept Register' at the bottom of the screen, below the primary Account Register; have you accepted some of the older transactions already?

I look forward to your answers.

Thank you,

Quicken Jared

Cliff

I get the screen to input my ID and Password, next I get the screen that asks for secure code to be sent to my cell, then I get the response "Quicken unable to connect to First Community CU. Do you want to add account to Offline.
I was able to do a manual download from the 1st Community website. When I did that it changed my account it quicken to this account is setup for download . So this AM I tried to do a download from Quicken, it immediately asked me to sign in to 1st Comm website. Then went thru all the prompts again and finally said Quicken not able to connect.
Thanks,

Cliff

I have not been able to update from within Quicken for a couple of months now. For more than 15 years, I was able to download with one step update and now cannot. I have to go to FCCU website and download. This is message I get from Quicken; Quicken is having trouble connecting with FCCU, It is not your fault.

Quicken Anja

Hello @Cliff,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Cliff said:

This is message I get from Quicken; Quicken is having trouble connecting with FCCU, It is not your fault.

If you haven't already please take a moment to review this support article regarding the error you described.

As stated in the article, you will need to contact Quicken Support directly for further assistance as our support agents will need to collect and review your log files and may likely be required to file an escalation in order to resolve.

We apologize for any inconvenience! Thank you.

Cliff

Problem has been fixed.

Quicken Anja

@Cliff Thanks for the update! Glad to hear the issue has been resolved.