I have not been able to access my Alabama Credit Union account for 2 days.

mail4dcm

It errors out with no code but if I try to "ADD ACCOUNT" I get an [OL-293-A] error. If I try to reset I get a blank pop-up that lock the program and I have to use Task Manager to kill the process. Everything else works fine, any ideas?

mail4dcm

Well it happened so many times with my quicken as soon as I complain it miraculously heals itself but part of the problem was that it would error out with no code. I do appreciate the response though hopefully it was just a random thing

Quicken Jasmine

Hello @mail4dcm, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. What is your connection method with Alabama Credit Union? You can see the connection method by navigating to Tools > Account List. What exactly occurs when attempting to download transactions? You mention that the download "errors out", what does this error message say?

I look forward to your response. 

mail4dcm

Well it happened so many times with my quicken as soon as I complain it miraculously heals itself but part of the problem was that it would error out with no code. I do appreciate the response though hopefully it was just a random thing

Quicken Jasmine

Hello @mail4dcm,

Thanks for coming back to update us. 

I am happy to hear that the issue seems to have resolved itself!

Please do not hesitate to reach out with any further questions or concerns. 

mail4dcm

Well it unhealed itself, still just getting "An error occurred" with no code

mail4dcm

I am using direct connect with ACU

lakemann

I am having the same problem and have for days.

mail4dcm

Same here except it works on about every 3rd day , today it is working but has not for the previous 2-3 days. It has not worked about 5-6 days out of the last 10.

Quicken Jasmine

Hello @mail4dcm and @lakemann, 

Thank you for reaching back out. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your responses.

lakemann

It has been going on for over a week. This has been reported to quicken but still no change or resolution.

mail4dcm

Well today is another day of no connection to Alabama Credit Union and I called them and they act like they have no idea and insisted it was a Quicken problem. I get no code, it just errors out but I noticed that even though it polls Alabama Credit Union it does not show up at all in the 1-Step Summary???? (see attached)

mail4dcm

AAAnnnnnd today it is working again <sigh>