Addition Financial not connecting

zstaylor2
zstaylor2 Member ✭✭
in Download, Add/Update Accounts (Windows)
Is anyone else having issues with Addition Financial? All of a sudden 1 of my accounts will not connect? When I try to add the account (per Quicken instructions), the message reads - Sorry, we have encountered an error (It's not your fault).

Any suggestions?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @zstaylor2,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already please take a moment to review this support article regarding the error you described.

    As stated in the article, you will need to contact Quicken Support directly for further assistance as our support agents will need to collect and review your log files and may likely be required to file an escalation in order to resolve.

    We apologize for any inconvenience! Thank you.
    -Quicken Anja
  • bloodybob
    bloodybob Member ✭
    I am having same problem. I tried reinstall of quicken no help. Its the weekend so no support.
  • bloodybob
    bloodybob Member ✭
    NEW! 2/14/23 Addition Financial - FDP-105 in logs and Its not your fault in Product
    Quicken Jared
    Quicken Jared Moderator mod
    February 14 edited February 15
    We are getting reports that customers who are trying to connect and update accounts for Additional Financial are getting an "it's not your fault" error in the Quicken window. We have teams working on the issue, now, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.

    If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page.

    Thank you!

    -Quicken Jared
  • zstaylor2
    zstaylor2 Member ✭✭
    The problem continues. Still no answers from Quicken and its been almost 2 weeks. They continue to want me to send screenshots of the issue.
  • bloodybob
    bloodybob Member ✭
    I notified Addition and they said "Thank you for your message.

    I have sent a work order to our IT department to look into this matter. As soon as they respond I will send you a message with the outcome." I hope they are talking to each other.
  • bloodybob
    bloodybob Member ✭
    Quicken still can not find my accounts at Addition. Share savings and Visa accounts are still downloading but share checking is not.
  • zstaylor2
    zstaylor2 Member ✭✭
    Quicken will not locate any of my accounts. It would be nice to get a resolution to this problem.
  • bloodybob
    bloodybob Member ✭
    yes it would 4 weeks now
  • bloodybob
    bloodybob Member ✭

    Five weeks now

  • zstaylor2
    zstaylor2 Member ✭✭
    This makes 6.
  • zstaylor2
    zstaylor2 Member ✭✭
    edited March 22

    [Removed - Alumni Tag] @Quicken Anja Can we get an update?

  • bloodybob
    bloodybob Member ✭

    well new update this morning now it says " Oops we're have a problem cc-501 "

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