Addition Financial not connecting

zstaylor2
Member ✭✭
Is anyone else having issues with Addition Financial? All of a sudden 1 of my accounts will not connect? When I try to add the account (per Quicken instructions), the message reads - Sorry, we have encountered an error (It's not your fault).
Any suggestions?
Any suggestions?
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Comments
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Hello @zstaylor2,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
If you haven't already please take a moment to review this support article regarding the error you described.
As stated in the article, you will need to contact Quicken Support directly for further assistance as our support agents will need to collect and review your log files and may likely be required to file an escalation in order to resolve.
We apologize for any inconvenience! Thank you.-Quicken Anja0 -
I am having same problem. I tried reinstall of quicken no help. Its the weekend so no support.0
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NEW! 2/14/23 Addition Financial - FDP-105 in logs and Its not your fault in Product
Quicken Jared
Quicken Jared Moderator mod
February 14 edited February 15
We are getting reports that customers who are trying to connect and update accounts for Additional Financial are getting an "it's not your fault" error in the Quicken window. We have teams working on the issue, now, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.
If you wish to be notified whenever an update is posted with regard to this matter, please click on the bookmark 'ribbon' icon in the upper, right-hand side of the page.
Thank you!
-Quicken Jared0 -
The problem continues. Still no answers from Quicken and its been almost 2 weeks. They continue to want me to send screenshots of the issue.0
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I notified Addition and they said "Thank you for your message.
I have sent a work order to our IT department to look into this matter. As soon as they respond I will send you a message with the outcome." I hope they are talking to each other.1 -
Quicken still can not find my accounts at Addition. Share savings and Visa accounts are still downloading but share checking is not.0
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Quicken will not locate any of my accounts. It would be nice to get a resolution to this problem.0
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yes it would 4 weeks now0
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Five weeks now
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This makes 6.0
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[Removed - Alumni Tag] @Quicken Anja Can we get an update?
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well new update this morning now it says " Oops we're have a problem cc-501 "
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