Meriwest error 409 - can't connect accounts

ScottsOK
ScottsOK Member ✭
edited March 13 in Download, Add/Update Accounts (Mac)
I have deactivated all my Meriwest accounts and can't reconnect them. I get this error:

Care Code: QCS-0409
Details:
Conflict detected. institution-logins [304912655349641986] has a conflicting attribute [name=Credentials, answerValue=null].

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @ScottsOK, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response. 

    -Quicken Jasmine
  • ScottsOK
    ScottsOK Member ✭
    Screenshot
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @ScottsOK, 

    Thank you for providing that screenshot. 

    I have located a Support Article that discusses some troubleshooting steps to take when presented with a 409 error message. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case). 

    I hope this helps!
    -Quicken Jasmine
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