chase bank links broken

leonard kearney

windows QD- v r47.15 build 27.1.47.15

all my Chase accounts (6) have stopped downloading. if i deactivate and reactivate - it only shows one account (with link to existing) all te other say "don't link to quicken".

edit a different account, de and re, and same thing. now this account can link to existing but all others say "do not link to quicken", including the one i just activated.

what is going on with the quicken team?

Quicken Jasmine

Hello @leonard kearney,

Thank you for reaching out to the Quicken Community with this issue.

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. It is recommended to save a backup before proceeding (just in case). 

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Please let me know how this goes!