Renewal emails MUST contain renewal cost information

Conrad Thonger
Conrad Thonger Member ✭✭
I, like many who are on yearly subscriptions, receive an email 30 days before our subscription is due to renew.

Quicken, unlike many others who send the same kind of reminder emails, do NOT include the price at which the subscription will renew at in their email. This needs to change. You can not expect your customers to either just blindly wait for the bill to come in to find out their subscription went up by $12 or try to spend time going to the Quicken site to figure out what their renewal costs will be.

This should be a simple change and it should be enacted immediately as the system knows who it's sending the email to and what the version of Quicken they are renewing.

Conrad Thonger
8 votes

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  • Hello @Conrad Thonger,

    Thank you for taking the time to reach out to the Community with your request.

    I went ahead and changed your post to an Idea so other users who have the same or a similar request can vote on your idea by clicking the up arrow.

    Ideas are also reviewed by our Development and Product teams in order to improve Quicken and implement new features requested by customers.

    Please, be sure to add your own vote as well.

    -Quicken Jasmine
  • Conrad Thonger
    Conrad Thonger Member ✭✭
    Thank you Jasmine, but this shouldn't have to be a feature request to be voted upon. This should be something that a good business simply does as part of becoming a subscription service. I'm sure you wouldn't want your, for example, Netflix subscription to renew without knowing what it is going to cost or if there has been a $20 increase that you were not previously informed of.

    Conrad Thonger