CC-505 Error when updating Amex Credit Cards

iusdcm1

Starting this am I am getting CC-505 Error when updating Amex Credit Cards.
Is anyone else seeing this?

David Fash

Same here.

Quicken Jasmine

Hello @iusdcm1 and @David Fash,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

I look forward to your responses.

David Fash

Here is the screenshot you requested.

Quicken Jasmine

Hello @iusdcm1,

I have removed your comment due to personal information showing. If you could please crop the screenshot and reupload it, that would be great.

Thank you!

iusdcm1

Thanks. So i did another update (probably 10th today) and then I got a different error (800 ?) and it said something about my Amex accounts were deleted. Very weird. Then I went to account tools and reestablished the connection and the download worked.

Quicken Jasmine

Hello @iusdcm1,

Thank you for coming back to update us and for sharing the steps that you took.

I am happy to hear that you were able to resolve the issue.

Please do not hesitate to reach out with any further questions or concerns!

Quicken Jasmine

Hello @David Fash,

Thank you for sharing that screenshot.

Are you still experiencing this issue and requiring further assistance?

I look forward to your response.

David Fash

I am not having the problem anymore.

Quicken Jasmine

Hello @David Fash,

Wonderful, thanks for coming back to update us.

I am happy to hear that you are no longer experiencing this issue.