CC-505 Error when updating Amex Credit Cards

iusdcm1
iusdcm1 Member ✭✭
Starting this am I am getting CC-505 Error when updating Amex Credit Cards.
Is anyone else seeing this?

Comments

  • David Fash
    David Fash Member ✭✭
    Same here.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @iusdcm1 and @David Fash,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. 

    I look forward to your responses.

    -Quicken Jasmine

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  • David Fash
    David Fash Member ✭✭
    Here is the screenshot you requested.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @iusdcm1,

    I have removed your comment due to personal information showing. If you could please crop the screenshot and reupload it, that would be great.

    Thank you!

    -Quicken Jasmine

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  • iusdcm1
    iusdcm1 Member ✭✭
    Thanks. So i did another update (probably 10th today) and then I got a different error (800 ?) and it said something about my Amex accounts were deleted. Very weird. Then I went to account tools and reestablished the connection and the download worked.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @iusdcm1,

    Thank you for coming back to update us and for sharing the steps that you took.

    I am happy to hear that you were able to resolve the issue.

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @David Fash,

    Thank you for sharing that screenshot.

    Are you still experiencing this issue and requiring further assistance?

    I look forward to your response.

    -Quicken Jasmine

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  • David Fash
    David Fash Member ✭✭
    I am not having the problem anymore.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @David Fash,

    Wonderful, thanks for coming back to update us.

    I am happy to hear that you are no longer experiencing this issue.

    -Quicken Jasmine

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This discussion has been closed.