One Step Update not downloading transactions
Starting on March 7th, when I run the One step update it acts normally, bu no transactions are downloaded. I can see them on the account websites but they no longer appear in the account register where they get matched and accepted.
Answers
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Hello @Buckyinsc,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
To clarify, you are experiencing an issue where no transactions are downloading from any of your accounts, this includes different Financial Institutions, and you are not receiving any error codes or messages?
If so, then I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.
Please follow the steps below in order to do so.- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Please let me know how this goes!
-Quicken Jasmine0 -
I tried that, and it didn't work.
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Hello @Buckyinsc,
Thank you for attempting those troubleshooting steps.
Could you please clarify whether this is occurring with all accounts across different financial institutions or if this is occurring with a specific financial institution?
I look forward to your response.
-Quicken Jasmine0 -
it is for all accounts that have transaction download set up.
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across different institutions
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I tried this also and it's not working. But only one institution, Wells Fargo Advisors.
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Same exact problem. No transactions downloaded since Feb 17th 2023
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I'm having this exact same problem, tried the suggested troubleshooting suggested by Jasmine above, and it did not work for me either. Quicken is telling me everything is downloaded and is fine, but I can see clearly that my bank account hasn't uploaded any transactions/balance in 4 days.
I'm a fairly new Quicken subscriber, and it's really frustrating to me that [Removed - 3rd-Party Software] worked better and did it for free.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.-Quicken Jasmine0 -
I have had this problem since early March also. Updating all accounts produces no downloaded transactions for the accounts. I have to update each account individually which is time consuming. Hoping for a fix to this soon!0
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I have this exact same problem reported above by Buckyinsc. One Step downloads nothing, though the new transactions are clearly visible on my bank's (Wells Fargo) website.This is not the first time I have had this problem with One Step Update. Today after the latest update I was forced to go to the website, cut and paste the transactions, and enter them manually. I had the latest Quicken update today.0
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I'm having this same problem. I update my accounts one at a time, and the first two I did yesterday had missing transactions, so I did not update any more accounts. It looks like about an 8 day period of transaction dates earlier this month that did not download.0
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Same problem here. A few of my accounts are still updating, but others such as Chase and US Bank haven't updated since around March 17th or 18th. I can't remember when the last software update was, but it seems like it was fairly recently. I just tried using the "Reset Account" option under online services and this appears to have reset the connection to many of my accounts......but what a pain.0
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I haven't seen any more about this problem. Has it been fixed?0
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I can't even report a problem because each time I try Quicken locks up then goes away. I'm using a big datafile. Could this be the problem?
Frosty
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Saw this link….
Windows 11 (2 separate computers)..... Quicken Premier 20+ year user0 -
Same problem; I update accounts using one-step update when I want I need it, rather than updating all at once or on a schedule. Normally, if there are no transactions or there is a problem, the summary will at least say 0 transactions. Now, the update returns quickly like it's not even trying and there is nothing in the summary, even though the summary was green.. I did Help>Report a problem, but did not get a response after a day so I tried logging out and logging back in per a previous suggestion. Now update gives me an error saying there is a problem with one or more accounts have been deleted or something like that and I have to re-add them. Of course, this makes no sense since the accounts exist online and in quicken and quicken does not give a connection error. So I go through the "fix it" process for my checking account. The result is that it added an adjustment transaction to zero out the account and the update choice is gone from the menu. So I restored a 3/24 backup which I know worked properly, and I'm back to "it appears that one or more accounts have been deleted". Something obviously changed with Quicken because this was working fine on the 24th.
I missed the fact that Help>Report is not a request, but a data collection mechanism so you don't get a response so you have to go to quicken.com/support or call to get help.
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