Citibank Posted Transactions Not Downloading

Globalbear
Globalbear Member ✭✭
edited March 14 in Download, Add/Update Accounts (Windows)

Quicken has not downloaded posted transactions from Citibank since mid-late February. I tried resetting the account, but this did not resolve the issue. I deactivated and reactivated the account. Also no resolution. I have Quicken Version R.47.15, build 27.1.47.15 and use the Quicken desktop version on a fully updated Windows 11 Pro OS version 22H2 build 22621.1344.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Globalbear,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with CitiBank? You can see the connection method by navigating to Tools > Account List. Do you have multiple accounts with CitiBank? If so, are the other accounts downloading as expected? What kind of account(s) are these? Do you receive any error codes or messages when attempting to download transactions?

    I look forward to your response.

    -Quicken Jasmine
  • Globalbear
    Globalbear Member ✭✭

    I have a checking account with Citibank. I use Express Web Connect for downloading. I had a "checking plus" overdraft line of credit, but Citibank no longer treats this as a separate account, so I deactivated it in Quicken. I do not receive any errror messages; Quicken just doesn't download any transactions.

    I did just go to Citibank and exported transactions from Citibank into Quicken. This worked. Quicken did ask me to relink the account before adding recent transactions. I will monitor to see if this fixed the issue.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Globalbear,

    Thank you for providing more information.

    I am happy to here that you were able to import the transactions into Quicken!

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine
  • Globalbear
    Globalbear Member ✭✭
    While I can import transactions by going to Citibank and exporting to Quicken, new transactions are still not downloading using Quicken Update.
  • JRod
    JRod Member ✭✭✭✭

    I've been having similar problem. I tried deactivating and activating the online setup and it just made it worse. Called Quicken and they said there is a problem they are working on but no ETA just to keep trying. Here is link to the thread but with all the Quicken download issues I would not expect anything soon. I have been exporting transactions from Citi and manually importing the .QFX file for now.

    https://community.quicken.com/discussion/7930591/is-there-a-problem-with-citibank-downloads-to-quicken-cc-501-cant-communicate-with-servers

  • djevans99
    djevans99 Member ✭

    I am constainly having a problem automatically downloading Citibank transaction. This problem has persisted on and off (mainly on) for the last couple of years. Tech support always tells me to deactivate and reactivate my Citibank accounts. This works for a day or two then problem returns. I am sick of dealing with this and looking for a new finanical management program…….

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