Quicken is returning a 2FA error, yet my online Barclays account does not offer this security feature. Is anyone else having connection issues. I'm on a Mac subscription.
Thanks,
Alex
Hello @kuglera,
Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.
Before I can further assist you, I require some more information. What is your connection method with Barclays? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving this error when attempting to add your accounts or when attempting to download transactions? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
I look forward to your response.
Good morning -
The error started to occur this past Thursday.
I am using Quicken Connect connection type and it happens when I am trying to download transactions
Here is the error:
$app_build_number: 612.47885.100 $app_version_string: 6.12.3 $model: iMac20,1 $os_version: 13.2.1 $screen_height: 1440 $screen_width: 2560 aggregator: FDP app_bundle_identifier: com.quicken.Quicken clientDocumentId: 156C04CB-0459-4C9A-9B1B-543D8FC94CB5 cloudStatus: 32 current_appearance: dark current_version_crash_count: 0 dataset_creation_date: 2023-02-12 14:01:47 +0000 dataset_id: 366386391766257668 dataset_platform: QMAC date (EDT): 2023-03-13 07:24:07 date (GMT): 2023-03-13 11:24:07 date (PST): 2023-03-13 04:24:07 document_qcs_id: 27960027541456128 documentDisplayName: kuglera.quicken documentUserId: 27960027541456128 documentUserName: kuglera@hotmail.com early_access: 0 installation_id: 5A76EDE5-E128-49A0-A467-EE742B2A038E last30days_crash_count: 0 last48hours_crash_count: 0 launch_id: 4050BD09-6727-4085-9CA9-C037BF4B1719 localTimeZone: America/New_York (EDT) mp_device_model: iMac20,1 rawAggregatorPref: fdp receiptUserId: 27960027541456128 receiptUserName: kuglera@hotmail.com subscriber: Subscribed syncNewAccounts: 1 system_appearance: auto systemTimeZone: America/New_York (EDT) tier: Deluxe tier_country: US total_crash_count: 0 userTypeV2: WINBACK_LEGACY
errors count: 1
error #1 level: 4 (Debug = 0, Critical = 6)
description: add account error
suggestion: Try again later.
system description: institution login: can't set up (can't sign-in)
BID: 11915
FI name: Aviator Mastercard
request: { "credentials" : [ { "value" : "kuglerax", "key" : "c637f37e-dfa0-4bb9-8e35-9738f3a4c99c", "encrypted" : false }, { "encryptionKeyId" : "370568806994792448", "value" : "xYTp17umMoxesIPQjbJ2MJxo8cntxFqC4rhrM32QscQl8AVvJph/E5yZfKL3zhyhuFZGuwf4AXGEp6Xl8hB93MvRK4Hsr5KEdx1MOciSMQDLX3nKG0qIhHCcmxH161COWiKhZq8g0de6euPiG2XW4ZCSuEcKtV9X9GVT2ascnn6U/l4KHEnQKHSV4VAx+77WEUi6XAcuI1h0f5VGgM+J3Ef8t9RGUeNRng7/KxoaoPkSh+xbc35jzxbZ/4Wnu+6evOdXOJeRAdh6PsejRuGAAPruzff9VGUXgldSn5mYbgpE+pnwuHvOJTOEpPDcb8MgFOSbNKKjWCKfve7dvsWxGQ==", "key" : "bc5a51d5-ea48-4548-80c0-e9d342058886", "encrypted" : true } ], "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY", "channel" : "FDP_DEFAULT", "includeInvestmentAccounts" : true, "clientId" : "B97D52A5-F27B-4E15-9EC6-DEE50111DAD9", "brandingId" : "11915" }
response: { "code" : 200, "resource" : { "status" : "ACCEPTED_POLLING_REQUIRED", "pollingReference" : "/institution-logins/366386413909053184/poll", "id" : "366386413909053184", "resource" : { "aggregators" : [ { "lastRefreshAttemptedAt" : "2023-03-12T13:18:24Z", "aggStatusDetail" : "Unsupported multi-factor authentication protocol", "cpChannel" : "FDP_DEFAULT", "aggStatusCode" : "FDP-192", "aggStatus" : "UNSUPPORTED_MFA_PROTOCOL", "lastStatusUpdatedAt" : "2023-03-12T13:22:18Z", "lastRefreshSuccessfulAt" : "2023-03-10T12:21:51Z", "cpId" : "740cbcf2-0a0c-4bff-9156-a6deaaedeb20" } ], "channel" : "FDP_DEFAULT", "includeInvestmentAccounts" : false, "id" : "366386413909053184", "modifiedAt" : "2023-03-13T11:23:52.651300676Z", "clientId" : "84E98CEB-181B-4DC0-8D90-E9C9A1A98684", "isConnected" : true, "createdAt" : "2023-02-12T14:02:01Z", "institutionId" : "198229206266085376", "name" : "Aviator Mastercard" }, "clientId" : "84E98CEB-181B-4DC0-8D90-E9C9A1A98684" } }
pollResponse: { "status" : "AGGREGATOR_IN_ERROR", "aggregators" : [ { "channel" : "FDP_DEFAULT", "cpAggStatusCode" : "FDP-192", "aggStatus" : "UNSUPPORTED_MFA_PROTOCOL", "isProcessing" : false, "cpAggStatusDetail" : "Unsupported multi-factor authentication protocol" } ], "mode" : "DISCOVER_AND_ADD_ACCOUNTS", "institutionLoginId" : "366386413909053184", "isProcessing" : false }
I have attached the screenshot
Thank you for providing more information.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
Once that is done, see if the issue still persists. Let us know how it goes!
Your suggestion did not work. However, what I did afterwards was to disconnect the account and then reconnect and then relink the exisitng account. That worked.
Thank you, Alex
Thanks for coming back to update us and for sharing the steps that you took.
I am happy to hear that you were able to reach a resolution!
Please do not hesitate to reach out with any further questions or concerns.
