Issues connecting to Barclays Aviator MC account

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kuglera
kuglera Member ✭
edited April 2023 in Errors and Troubleshooting (Mac)

Quicken is returning a 2FA error, yet my online Barclays account does not offer this security feature. Is anyone else having connection issues. I'm on a Mac subscription.

Thanks,

Alex

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @kuglera,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Before I can further assist you, I require some more information. What is your connection method with Barclays? You can see the connection method by navigating to Settings > Downloads > Connection Type. Are you receiving this error when attempting to add your accounts or when attempting to download transactions? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

    I look forward to your response.

    -Quicken Jasmine

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  • kuglera
    kuglera Member ✭
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    Good morning -

    The error started to occur this past Thursday.

    I am using Quicken Connect connection type and it happens when I am trying to download transactions

    Here is the error:

    $app_build_number: 612.47885.100
    $app_version_string: 6.12.3
    $model: iMac20,1
    $os_version: 13.2.1
    $screen_height: 1440
    $screen_width: 2560
    aggregator: FDP
    app_bundle_identifier: com.quicken.Quicken
    clientDocumentId: 156C04CB-0459-4C9A-9B1B-543D8FC94CB5
    cloudStatus: 32
    current_appearance: dark
    current_version_crash_count: 0
    dataset_creation_date: 2023-02-12 14:01:47 +0000
    dataset_id: 366386391766257668
    dataset_platform: QMAC
    date (EDT): 2023-03-13 07:24:07
    date (GMT): 2023-03-13 11:24:07
    date (PST): 2023-03-13 04:24:07
    document_qcs_id: 27960027541456128
    documentDisplayName: kuglera.quicken
    documentUserId: 27960027541456128
    documentUserName: kuglera@hotmail.com
    early_access: 0
    installation_id: 5A76EDE5-E128-49A0-A467-EE742B2A038E
    last30days_crash_count: 0
    last48hours_crash_count: 0
    launch_id: 4050BD09-6727-4085-9CA9-C037BF4B1719
    localTimeZone: America/New_York (EDT)
    mp_device_model: iMac20,1
    rawAggregatorPref: fdp
    receiptUserId: 27960027541456128
    receiptUserName: kuglera@hotmail.com
    subscriber: Subscribed
    syncNewAccounts: 1
    system_appearance: auto
    systemTimeZone: America/New_York (EDT)
    tier: Deluxe
    tier_country: US
    total_crash_count: 0
    userTypeV2: WINBACK_LEGACY

    errors count: 1

    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't set up (can't sign-in)

    BID: 11915

    FI name: Aviator Mastercard

    request:
    {
    "credentials" : [
    {
    "value" : "kuglerax",
    "key" : "c637f37e-dfa0-4bb9-8e35-9738f3a4c99c",
    "encrypted" : false
    },
    {
    "encryptionKeyId" : "370568806994792448",
    "value" : "xYTp17umMoxesIPQjbJ2MJxo8cntxFqC4rhrM32QscQl8AVvJph/E5yZfKL3zhyhuFZGuwf4AXGEp6Xl8hB93MvRK4Hsr5KEdx1MOciSMQDLX3nKG0qIhHCcmxH161COWiKhZq8g0de6euPiG2XW4ZCSuEcKtV9X9GVT2ascnn6U/l4KHEnQKHSV4VAx+77WEUi6XAcuI1h0f5VGgM+J3Ef8t9RGUeNRng7/KxoaoPkSh+xbc35jzxbZ/4Wnu+6evOdXOJeRAdh6PsejRuGAAPruzff9VGUXgldSn5mYbgpE+pnwuHvOJTOEpPDcb8MgFOSbNKKjWCKfve7dvsWxGQ==",
    "key" : "bc5a51d5-ea48-4548-80c0-e9d342058886",
    "encrypted" : true
    }
    ],
    "cpSetupMode" : "DISCOVER_ACCOUNTS_ONLY",
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : true,
    "clientId" : "B97D52A5-F27B-4E15-9EC6-DEE50111DAD9",
    "brandingId" : "11915"
    }

    response:
    {
    "code" : 200,
    "resource" : {
    "status" : "ACCEPTED_POLLING_REQUIRED",
    "pollingReference" : "/institution-logins/366386413909053184/poll",
    "id" : "366386413909053184",
    "resource" : {
    "aggregators" : [
    {
    "lastRefreshAttemptedAt" : "2023-03-12T13:18:24Z",
    "aggStatusDetail" : "Unsupported multi-factor authentication protocol",
    "cpChannel" : "FDP_DEFAULT",
    "aggStatusCode" : "FDP-192",
    "aggStatus" : "UNSUPPORTED_MFA_PROTOCOL",
    "lastStatusUpdatedAt" : "2023-03-12T13:22:18Z",
    "lastRefreshSuccessfulAt" : "2023-03-10T12:21:51Z",
    "cpId" : "740cbcf2-0a0c-4bff-9156-a6deaaedeb20"
    }
    ],
    "channel" : "FDP_DEFAULT",
    "includeInvestmentAccounts" : false,
    "id" : "366386413909053184",
    "modifiedAt" : "2023-03-13T11:23:52.651300676Z",
    "clientId" : "84E98CEB-181B-4DC0-8D90-E9C9A1A98684",
    "isConnected" : true,
    "createdAt" : "2023-02-12T14:02:01Z",
    "institutionId" : "198229206266085376",
    "name" : "Aviator Mastercard"
    },
    "clientId" : "84E98CEB-181B-4DC0-8D90-E9C9A1A98684"
    }
    }

    pollResponse:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDP_DEFAULT",
    "cpAggStatusCode" : "FDP-192",
    "aggStatus" : "UNSUPPORTED_MFA_PROTOCOL",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Unsupported multi-factor authentication protocol"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "366386413909053184",
    "isProcessing" : false
    }

  • kuglera
    kuglera Member ✭
    Options
    Screenshot 2023-03-13 at 7.29.25 AM.png

    I have attached the screenshot

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Options

    Hello @kuglera,

    Thank you for providing more information.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in

    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Jasmine

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  • kuglera
    kuglera Member ✭
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    Good morning -

    Your suggestion did not work. However, what I did afterwards was to disconnect the account and then reconnect and then relink the exisitng account. That worked.

    Thank you,
    Alex

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Options

    Hello @kuglera,

    Thanks for coming back to update us and for sharing the steps that you took.

    I am happy to hear that you were able to reach a resolution!

    Please do not hesitate to reach out with any further questions or concerns.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • H4RRY
    H4RRY Member ✭✭
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    I started having this same issue with the Barclay's Aviator card about 2 weeks ago or so (cc-592 error). I have reported the error inside of Quicken, and also emailed Barclay's about it. What is strange is that 2 days ago it suddenly worked again and downloaded transactions (i changed nothing), but now it is back to giving me the error again. I tried deactivating the account and re-activating it in Quicken but that did not fix it for me.
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