Chase Download Missing Transactions

MassMo
MassMo Member ✭
in Download, Add/Update Accounts (Windows)

I have Several Chase accounts and I depend on download to reconcile. In early March (March 6 and 7) there were no transactions that downloaded even though I had transactions so the accounts did not reconcile. Also the download does not include pending transactions but the balance includes them. This is a mess and took me hours to reconcile. What is goiing on with the Chase downloads? Are you aware? is this being fixed? I see a lot of issues with this.

Thanks,

MassMo

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Answers

  • MassMo
    MassMo Member ✭
    edited March 12

    [Removed-Off Topic]. What does Quicken have to say about these download issues?

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @MassMo,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    Regarding your Chase transactions not downloading, are you still experiencing this? If so, do you receive any error codes or messages? What exactly occurs when attempting to update your accounts? Do you experience this issue when attempting a One Step Update and an individual account update?

    Regarding pending transactions being included in the online balance, this is a known issue and we do currently have an active alert. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.

    I look forward to your response.

    -Quicken Jasmine
  • rpgarrett75703
    rpgarrett75703 Member ✭✭✭

    Quicken is not downloading any Chase transactions today. There are no error messages and OSU looks like it completes successfully. When I go to the Chase website I can see there are cleared transactions that should have been downloaded. When I go to the Account List in Quicken and check my 4 Chase accounts the "Last Download" date for each account is yesterday March 13, 2023. All of my other non-Chase accounts update successfully including Discover that uses EWC (not EWC+ like Chase). Quicken and/or Chase needs to fix this problem ASAP. This is going on for several weeks now. Instead I had to manually download the transactions from the Chase website. If OSU no longer works for Chase it makes me wonder why I should continue to use Quicken. Quicken is suppose to be able to increase productivity not decrease it.

  • MassMo
    MassMo Member ✭

    Hi Jamine,

    This occured while downloading Chase individually — not one step. It literly shipped those two days across all the acounts I have with Chase. It could be related to the pending transaction issue??? It did not reconcile at first so I chose to "finish Later". Then a couple of days later I downloaded again and those days were missing.

    Thanks.

  • Michael Sayre
    Michael Sayre Member ✭✭
    I am missing Chase transactions from March 1 through March 10. Transactions from March 13 downloaded.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    (CTP-6162)

    -Quicken Jasmine
  • Kratzke
    Kratzke Member ✭

    Any update on this issue. I am having missing transaction issues. It has been over 2 weeks now!

  • Michael Sayre
    Michael Sayre Member ✭✭
    I restored a backup from Feb 28 and tried again today, March 26. This time I am only getting Chase transactions from March 23 and 24. I see none of the transactions that cleared between March 14 and March 22. As requested, I "Reported a Problem" and sent the log files.

    I thought that restoring a backup would result in Quicken attempting to download all transactions after the date of the backup. Is there any way to force Quicken to download transactions after a restoration of a backup file?

    Thanks,

    Michael
  • cambos
    cambos Member ✭✭

    I too am missing numerous transactions on all my Chase accounts. This has been happening since the last update to the software that required I re-authorize my accounts. This also occured when the new authrization process was put into place so I have a feeling it is related.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced. This is a known issue that has been reported to our Development and Product teams for further investigation and resolution.  If you would like to see updates and know when the issue is resolved, I would recommend bookmarking this Community Alert. The alert does suggest that if you are experiencing issues with downloading transactions, you should contact Quicken Support so they may assist you further with your accounts.

    Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. 

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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