Cloud Sync Error

LittleMasti
LittleMasti Member ✭✭
edited March 16 in Errors and Troubleshooting (Windows)
I've been getting this error for the past few days. Recently, I reset the cloud data. I'm not sure if there is an issue on my end. Any advice or help will be highly appreciated.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @LittleMasti,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, you are receiving a Cloud Sync error and have attempted to reset the cloud data thus far?

    If so, then I suggest that you sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services.

    Please follow the steps below in order to do so.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 

    Please let me know how this goes!

    -Quicken Jasmine
  • LittleMasti
    LittleMasti Member ✭✭
    edited March 18
    Thank you - I did that it is working now but here new error!
  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @LittleMasti,

    Thank you for your reply. I'm glad the orginal error was resolved. This new error looks like it is transaction specific. What I would recommend is backup your file first, then try deleting the transaction and putting the transaction back in manually.

    Thank you.

    Quicken Kristina

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