Banco Popular Puerto Rico?

Bali

Mac Ventura 13.2.1.

No data from Banco Popular of Puerto Rico (BPPR) has been downloaded since 3/10/2023.

Any update from the team working on the problem?

I'll appreciate your attention to this matter. My small business depends on it.

Thanks!

Quicken Anja

Hello @Bali,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Bali

Hi, Q-Anja.

Thank you for your reply. Please consider that this is not the first time we have experienced the same problem. With all due respect, by now there should be a known-related explanation and solution in programming to resolve the issue in less time. More than ten days is a lot of information not available. My small business depends on the app's reliability. Every time there is an update, my heart stops for seconds while I follow the downloading process, afraid and expecting a problem. It's happening frequently lately, my dear.

jacobs

@Bali Connectivity issues are very rarely caused by updates to the Quicken Mac program itself; in almost all cases, the problems are in the back-end server connectivity to the financial institution. And in most cases, those problems are caused by the financial institution making some change in their servers, requiring Quicken's connectivity provider, Intuit, to have to troubleshoot the problem and work to get it fixed. I realize that's no consolation when you can't download you transactions! I was just trying to explain a little that the fault is almost always due to the financial institution having made changes.

Bali

Thanks again for your dedication, Jacobs and Quicken Team.

I'm desperate at this moment. Lots of days with no easy access to my data.

Can I do something to help from my side?

jacobs

I realize this may not be the help you're looking for, but you can just enter transactions manually for this account until the issue gets fixed. Then, when downloads resume, Quicken should automatically match them to the manually entered ones, or you can match them manually. You can log onto the bank's website to cross-check the bank's transaction listing against what you have in Quicken to make sure you're not missing anything.

Unless you have hundreds of transactions per month, you may find entering transactions doesn't take a lot more time than downloading, fixing categories, entering splits, and marking transactions reviewed.

Bali

Hello Team.

Any news regarding the issue with Banco Popular of Puerto Rico?

As you may know, PR is a US territory. BPPR is an American bank, under FDIC regulations, like any other bank on the mainland.

Warmly,

Quicken Kristina

Hello @Bali,

Our teams continue to work towards a solution, though we are unable to provide an ETA at this time. If you bookmark the Community Alert linked earlier in this discussion, you will get notified of any updates and when the issue is resolved.

We apologize for the inconvenience.

Bali

Dear Kristina (and Jacobs in case he is reading):

I've entered 142 transactions manually. I understand you are working hard. Please understand I'm paying yearly for what has been a reliable app for my business for many years. Instead of working to pay my bills, I have to spend a lot of time updating Quicken manually in the digital era. I'm frustrated. Nothing personal of course.

Could you contact the bank, as the technical department of BPPR suggested?

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Bali

Hello Community Team.

Thank you for your replies.

Please extend my Thanks to the Tech Team.

My accounts with BPPR are receiving data again!

😀

Quicken Anja

@Bali thanks for the update! Glad to hear it's working again. 🙂