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BECU error OFX -1003

Javaman310

Not able to sync with BECU for two days now.

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Online Banking

Mac

Accounts

download transactions

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Quicken Jasmine

Hello @Javaman310,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response.

MaltbyEarl

I, too, am having this error. Screenshot attached.

Quicken Jasmine

Hello @MaltbyEarl,

Thank you for joining this thread and sharing that screenshot.

To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.

Go to the Accounts menu and choose Hide and Show Accounts
Uncheck any accounts with this specific financial institution that are checked as hidden in Lists

After that, please follow the troubleshooting instructions below.

Open the account register and navigate to the Settings gear on the bottom-right corner
Click on the Downloads tab
Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
Quit Quicken
Open Finder and navigate to Applications > Utilities > Keychain Access app
On the left panel in the Keychain Access app, select Login and select Passwords at the top
Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
Quit the Keychain Access app and reopen Quicken
Navigate to Accounts > Add Account...
Use the search field at the top of the list to find and select your financial institution and click Continue
Follow the prompts to sign in using your login credentials associated with the financial institution
If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken

Let us know how it goes!

MaltbyEarl

Hello @Quicken Jasmine ,

Your procedure has fixed my -1003 error. Not sure what got corrupted where, but glad to have it back.

Thank you.

Rye414

I see that 7:39am / 11Apr2023 solution to BECU failed-connections ("can't find server"):

that fix details 13-steps that will CO$T my time [ ?? $$$$$ ?? ]

In years past, just waiting several months seemed to restore that Quicken-err.

In the mean time, I'll just manually enter the transactions, and monthly balance.

Eventually if Quicken becomes too far off, I'll stop using it.

Quicken Jasmine

Hello @MaltbyEarl,

Thank you for coming back to update us.

I am happy to hear that we were able to resolve your issue!

Please do not hesitate to reach out with any further questions or concerns!

SBacklin

This issue is NOT resolved.

Screenshot 2023-04-12 at 12.35.31 PM.png

Quicken Jasmine

Hello @Rye414 and @SBacklin,

Thank you for joining this thread to share that you are also experiencing this issue.

Have you attempted the troubleshooting steps located in my previous response?

I look forward to hearing from you.

SBacklin

Yes, I did and it did nothing. One of two things is happening here. BECU is either dead in the water with their DC server OR they made a change and Quicken is looking for site A when its moved to site B. That error message would seem to be indicating that.

Quicken Kristina

Thank you for your response, @SBacklin,

If it is one of the situations you listed in your post, and the issue has been going on longer than 24 hours, you would need to reach out to the financial institution for assistance.

When did you first encounter this issue? Is it affecting all of your accounts with that financial institution?

Thank you.

SBacklin

Hello all, so Quicken released a software update. Low and behold, after said update, the connections started working again.

Quicken Jasmine

Hello @SBacklin,

Thank you for reaching out to update us.

I am happy to hear that the issue has resolved itself!

Please do not hesitate to reach out with any further questions or concerns.

Rye414

Re' earlier complaint 8-days ago, on 11April, about BECU failed-connections ("can't find server"):

I did NOTHING to my Quicken —

Today, after going to the grocery store, Quicken updated my BECU Chkg account.

So, like magic , the connection between BECU and Quicken healed again, everthing OK.

Quicken Jasmine

Hello @Rye414,

Thank you for coming back to update us.

I am happy to hear that the issue appears to have resolved itself!

Please do not hesitate to reach out with any further questions or concerns.