Randolph Brooks Federal Credit Union (RBFCU) credit card transactions not downloading

fmarrone1 Member ✭✭
I have connected successfully to all my RBFCU accounts and am able to download and sync transactions EXCEPT for my RBFCU credit card. The sync process stopped working for my credit card about 6-8 weeks ago, so I've had to manually enter transactions. I've tried removing and re-adding the connection, but that hasn't helped. The Connections Status summary doesn't give me any connection errors or any notice that it's not working. It just shows 0 transactions downloaded.


  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @fmarrone1,

    Thank you for taking the time to visit the Community and telling us about this issue, though I apologize that you are experiencing this.

    To start with, I recommend creating a new (test) file and try adding the account brand new to see if you receive the same result in the test file. If needed, please, review this support article for instructions on how to create a new file and how to switch back to your original file after.

    Let us know how it goes!

    -Quicken Anja
  • I have the same problem. It started when Randolph Brooks FCU changed credit cards. I have tried the same troubleshooting steps and nothing seems to work.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

  • stcraw4d
    stcraw4d Member

    Did this ever get sorted out? It's the same over in Quickbooks. I can't tell if it's RBFCU or QB having the issue

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your reply,

    If it is the same in Quickbooks, that implies the issue is either the financial institution or a common service provider. Have you spoken to the financial institution about this issue?

    Thank you.

    Quicken Kristina

  • stcraw4d
    stcraw4d Member

    Just chatted with them - not much help. May just be time to switch credit cards…

    11:48 AM
    unfortunately Quicken is still not available at this time and we do not have a timeframe on when it will be available again.

    11:49 AM
    so is that on the quicken side or the RBFCU side?

    11:49 AM
    It is due to the credit card conversion with RBFCU.

    11:50 AM
    ok - do you think it will be fixed at some point? not asking about a timeframe, just if it's something that is being worked on as far as you know

    11:51 AM
    The only update we have been given is Quicken may not be accessible at all and may be replaced. Unfortunately we are not 100% sure at this time.

This discussion has been closed.