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Cannot connect to E*Trade account (Q Mac)

Flightlead

I am selecting E*Trade Bank (us.etrade.com) and do not have 2-factor enabled. I get an error:

Care Code: FDP-107

Details:
INCORRECT_FI
Timeout. User Needs to Select FI E*Trade for accessing Investment Accounts

E*Trade is unable to help. What's the issue and how do I fix it?

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Comments

Quicken Jasmine

Hello @Flightlead,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

Flightlead

Screenshot 2023-05-26 at 12.59.11 PM.png

here it is

Quicken Kristina

Thank you for your reply and the screenshot,

That error message is telling you that you're using the wrong connection. E*Trade Bank doesn't work for investment accounts. You would want to use Quicken E*Trade to connect investment accounts.

Thank you.