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Cannot connect to E*Trade account (Q Mac)

Flightlead Member
edited June 27 in Investing (Mac)

I am selecting E*Trade Bank ( and do not have 2-factor enabled. I get an error:

Care Code: FDP-107

Timeout. User Needs to Select FI E*Trade for accessing Investment Accounts

E*Trade is unable to help. What's the issue and how do I fix it?


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Flightlead,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    I look forward to your response.

    -Quicken Jasmine
  • Flightlead
    Flightlead Member

    here it is

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your reply and the screenshot,

    That error message is telling you that you're using the wrong connection. E*Trade Bank doesn't work for investment accounts. You would want to use Quicken E*Trade to connect investment accounts.

    Thank you.

    Quicken Kristina

This discussion has been closed.