Calendar - "Enter in Advance" Changed to "Remind Me"
I had entered numerous transactions in my calendar (both one time and recurring) and had entered them so they would be entered automatically three days in advance.
I noticed that the clock symbol started to appear to the left of accounts in my accounts list, which had not happened previously. After investigating I found that all of my calendar entries had been changed to "Remind me X days in advance."
I have gone back in and manually changed them all back to "Automatically enter them in the register X days in advance."
Has anyone else had this problem? I don't want to have to go back and do this again!
Answers
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Hello @Smokeyham,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. When did the issue start happening? Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc? Do you keep your Quicken file on your C drive or is it on a shared network drive? Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)?
The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit. It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.
Thank you.
Quicken Kristina
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Hi Kristina,
Thanks for the response. I do not keep my Quicken file on a network drive (i.e. Onedrive or similar) since I know that this can cause issues.
I have had an ongoing issue where an update to the Quicken program will corrupt the file. I tried a number of solutions to that issue, but with no success. My work around is to be sure to have a backup before doing an upgrade and then to restore the file.
The problem with the switch from "Enter in Advance" Changed to "Remind Me" is a new problem. Could it be related to the upgrade issue I have been having - possibly.1 -
Thank you for your reply,
Do you recall when this corruption problem first started? Your profile shows you use the Windows version of Quicken. Which version of Windows do you use? Is it on a Windows computer, or do you use virtualization to run Windows on a Mac? Do you use an anti-virus? If so, which one?
You mentioned you manually changed your bill reminders back the way you want them. Have they stayed that way?
Thank you.
Quicken Kristina
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Hi Kristina,
I first noticed the issue about a week ago (not sure the exact day). I am running Quicken under Windows 11. It is on a Windows computer. I am running the standard Windows Defender, but not using any additional anti-virus programs.
Unfortunately the bill reminders have reverted back to being reminders and are no longer "automatically enter X days in advance."
It appears that the revision to being reminders occurs when I do a One-step update.1 -
Just a quick follow up - I tried adding a new recurring transaction to the calendar and set the transaction to automatically enter 3 days in advance. I looked at future months and confirmed that the transaction had accepted this setting.
As soon as I did a One Step Update the transaction changed from an automatic entry to a reminder.2 -
> @Quicken Kristina said:
>
> You mentioned you manually changed your bill reminders back the way you want them. Have they stayed that way?
Another follow up. I went back and tried changing the future transactions in the calendar to automatically enter again and verified them as automatically enter for future months. As soon as I used the One Step update they reverted to being reminders.2 -
Thank you for your reply,
Do you sync with the Quicken Cloud when you run One Step Update? Are you seeing the change to reminders on the Bills & Income tab? There is a Community Alert for a similar issue, but it is just a display issue and does not change the actual behavior of the reminder. If this is related to that issue, then going to Edit>Preferences>Mobile & Web and turning the Sync off may prevent those reminders from changing.
Thank you.
Quicken Kristina
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Hi Kristina,
Yes, I do sync with Quicken Cloud when I do the one step update. I access Quicken both through my phone and through my laptop so need to sync with Quicken Cloud, so turning that off will not help.
I am seeing the change from auto entry to reminders when I access the calendar via the Bills and Income tab.
FYI - The functionality does change (despite what is said in the Community Alert). In the past I did not have the clock symbol displayed to the left of an account name in the account list and the transaction was automatically entered into the appropriate register on the number of days in advance that I specified.
Thanks to you and your team for your continued work on resolving this.2 -
The exact same thing happened to me just a few days ago; none of the normal suggestions or settings to turn this off/disable reminders work, so it's clearly a code bug from the latest release.
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Thank you for your reply,
Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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This is a know issue that started after the update last week. Quicken Kristina keeps telling people to contact Quicken support even though she announced in a posting on the 8th that this is a know issue.
There are several posts in the community related to the issue. Quicken will typically merge the posts into a single post to help users, but that hasn't occured yet.
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> @Just Me and Not Someone Else said:
> This is a know issue that started after the update last week. Quicken Kristina keeps telling people to contact Quicken support even though she announced in a posting on the 8th that this is a know issue.
>
The benefit of all of us contacting Quicken Support is that the issue is then logged and thua is then seen as being more widespread and impacting more users, and therefore is pushed up in priority for a fix.1 -
I have the same issue. All of my bill and income reminders set for automatic changed to reminder. I changed one back to automatic entry, closed Quicken without syncing to the cloud, opened Quicken, performed one step update and found the entry I changed to automatic switched back to reminder.
Now I'm getting curious. I changed one of the bill and income reminders set for reminder back to automatic entry, closed Quicken without syncing to the cloud, opened Quicken, ignored one step update and found the entry I changed to automatic stayed at automatic. Performing a one step update switched the entry from automatic back to reminder.
The problem seems to be tied to the Quicken cloud, so I reset my cloud data. THE PROBLEM STILL EXISTS.
Calling tech support, turning the computer off and on, closing Quicken and then opening it back up does not solve the problem. Either there is a bug in the desktop software, the cloud or both.2 -
> @Michael K said:
>
> Now I'm getting curious. I changed one of the bill and income reminders set for reminder back to automatic entry, closed Quicken without syncing to the cloud, opened Quicken, ignored one step update and found the entry I changed to automatic stayed at automatic. Performing a one step update switched the entry from automatic back to reminder.
>
> The problem seems to be tied to the Quicken cloud, so I reset my cloud data. THE PROBLEM STILL EXISTS.
>
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I agree..... The problem seems related to One Step Update. Hopefully a fix is released soon.2 -
Having the same issue with the update and experiencing exactly what Michael K described. Hoping this will be fixed soon.
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Having the same issue across 4 different files. Started about 1 month ago. Used "Report a Problem to Quicken", no response.2
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I encourage everyone with the problem to report it to Quicken. In the program go to Help/Report a Problem. This will help Quicken staff to understand the scope of the problem and the associated log files can also help with their diagnosis.1
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.(CTP-6834)
-Quicken Jasmine1 -
> @Quicken Jasmine said:
> Hello All,
>
> Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
>
> We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
>
> While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
>
> We apologize for any inconvenience! Thank you.
Thanks for your work on this. It is appreciated.0 -
There was an update, but the issue did not seem to be addressed. Has anyone had any change on the status of this problem with your system?0
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I'm having this issue, too, plus transaction dates are being changed during 1 step update. [Edited-Readability] I frequently change a transaction date to a future date, and suddenly, since the last update, each time I do a 1 step update, the date is changed back to the original date. This is totally messing me up. [Edited-Readability]
[Removed-Rant, Language]
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Sorry to hear you are having these two problems. Hoping Quicken comes up with a solution to both very soon!0
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Latest update, Version R50.5 (June 2023), did nothing to address this problem.2
