Please tell us you had your Quicken data backed up to more than one backup source so you can restore your data from one of those sources. Just guessing, but it sounds as if you only have one backup. If you just depend on the automatic backup on your computer, you may be out of luck. If you have your data backed up to only one source, it is not backed up because your computer can fail or an external backup device can fail.
I have my data backed up to Drop box and two separate flash drives. The odds are likely astronomical that my computer backup, dropbox and two flash drives will all fail at the same time.
Hopefully, you have other backup devices where you can restore your data. More than anything, the important concept is that there never be only a single copy of important data.
I would also suggest you go to File > Find Quicken Files. This will search your hard drive and find all Quicken data files on it, including backup files. It might be a long shot but if what happened to me has happened to you then you might find your backup preference have been changed…including where Quicken is saving your backup files. If this is the case, this search tool will find the "misplaced" backup file(s) which might have the missing data in it/them.
I'm no tech expert and I really don't understand too much about iDrive continuous backup. How does it work when the file being backed up is a database? Can the database "think" it is being accessed by two different things (by Quicken and iDrive) at the same time? If so, would that place it into the same risk category as running the data file from a Cloud storage site or other non-local drive?
I am sorry, @Klancey7 , but I do not use Quicken on the Web so I am not able to assist you on this. Perhaps someone else will be able to offer some assistance. You might need to contact Quicken Support regarding this via Phone or Chat ( https://www.quicken.com/support#contact-support ).
Hello @Klancey7,
Thank you for reaching out to the Community and telling us about this issue. Â I'm sorry to hear you're running into this problem. In Quicken on the Web, those profiles you are switching between would be Quicken files you have synchronized with the Quicken Cloud. Please note that the Quicken Cloud is not a backup service. It can see data that has been synced to it, but doesn't let you pull that data back onto your computer unless you have the file it was synced with open in your Quicken program on your computer.
To switch between Quicken files on your computer, usually the simplest way to do it is from your Quicken. Click the File menu option and near the bottom, just above where it says Exit, it will list your 4 most recently accessed Quicken files (or fewer if you have not opened 4 different Quicken files), with the one you are currently in at the #1 spot.
When you open your Quicken, unless you are opening a data file directly rather than clicking on the Quicken program icon, it would default to the last Quicken file you had open when you last closed Quicken.
You can also switch between data files by navigating to where you have the file stored on your computer and double clicking on that file. If your Quicken is already open and has a different file up, you will get a prompt in you Quicken asking if you would like to open the other file.
I hope this helps!
Thank you for your reply,
Are you getting any error messages or error codes when you try to update the account? You mentioned you saw it in the list of accounts being downloaded, but it never showed up on your account list. Does that mean that account is not showing up in the One Step Update Summary screen at all?
Thank you.
Thank you for your response,
I'm glad to hear you were able to get it to download.
