Dovenmuehle Mortgage account not updating

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gitfiddle01
gitfiddle01 Unconfirmed, Member

My Dovenmuehle account quit updating a month or so ago. Is anyone else having issues with theirs?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @gitfiddle01,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    Could you please elaborate and provide further details on what exactly happens when you attempt to update the account? Do you receive any specific error code(s) and/or message(s) that you can provide us with here, please?

    Thank you!

    -Quicken Anja
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  • gitfiddle01
    gitfiddle01 Unconfirmed, Member
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    For the last 6 months or so, the software has me get a one-time password from Dovenmuehle. The past 6 weeks or so, I get an error message (CC-502) after using the One Step Update function, saying Quicken is unable to update the account.

  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited July 2023
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    Thank you for your reply,

    If you haven't done so already, I recommend following the troubleshooting from this article:

    Refresh your account information

    1. Open the transaction register for the account with the error message.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    3. Follow the on-screen instructions to complete the update.
    4. Repeat these steps for each account with this error.

    If refreshing the account(s) does not resolve the issue, and the issue has been going on for over 24 hours, then I recommend you reach out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you.

    Quicken Kristina

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  • shopperCLT
    shopperCLT Member ✭✭
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    I am having the same problem since June 4th. I keep getting a CC-502 Error. How do we resolve this problem?

  • gcmartin
    gcmartin Member
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    I just started using Quicken again after a few years and I too cannot connect to Dovenmuehle Mortgage.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    To avoid any and all issues with trying to download from mortgage accounts, I always recommend maintaining the account as an "Offline" loan account. The monthly payment transaction created by the loan setup process will take care of the proper splits of the money transferred from your checking account: principal, interest, optional additional principal, optional escrow withholdings.

    OTOH, have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's office of the president.
    • You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).

This discussion has been closed.