nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Dillard’s credit card

kreads

Dillard’s Credit Card transaction updates has not worked for 7 months. Quicken says Dillard’s is blocking connectivity and Quicken is “working on it.” Is Dillard’s refusing to open up communication with Quicken? Who at Dillard’s can I call to break the log jam?

Find more posts tagged with

Comments

UKR

Try going straight to the top, the office of the president of Dillard's.

BTW, who issued this credit card? AmEx, Wells Fargo, other?
What happens when you try to Add Account? Error messages, error codes? What Financial Institution Name do you select?

kreads

That might work; who knows?

It's an American Express card with an American Express logo on the statement but payments are made to Dillard's/Wells Fargo Bank N.A. PO Box 660553 Dallas TX 75266-0553.

When using Add Account, no error code appears; just this:

I called the phone number shown. The agent that answered had no knowledge of Quicken.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select ~~Chat or~~ Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Brian112

THey seem to be bassackwards. Back to the 80's all beautiful then.

I noticed I can't download from them as of March 2023. The agent I spoke with was clueless.

I: "" I need to download transactions."

He: "you can only do that with pdf files".

I: "You mean I have to cut and paste 100s pf transactions a month?"

He: "you can only download with pdf files".

There you are. None of this "newfangled stuff" for them.

leeatmg

Got an email this morning for the Dillard's thread saying the issue had been resolved. Still does not work - still get the FDP-106 error. Anyone else?

Quicken Kristina

Hello @leeatmg,

Thank you for joining the discussion. If you are still experiencing the issue after it has been marked as resolved, please reach out to Quicken Support for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

kreads

For all those looking to have your Dillard's credit card transaction downloads start working again, it doesn't look like that's going to happen. I just spent an hour on the phone with Quicken Support and a level 2 supervisor. They refuse to contact Dillard's to get it resolved; they say that's the customer's (your) responsibility. I contacted Dillard's credit card, found out that this is a Wells Fargo Bank American Express Card. I was talking to Wells Fargo Bank. I escalated that up to a supervisor. They claim they have never worked with Quicken and will not now. Case closed. I suggest Quicken take Dillard's Credit Card off of their list of transactions available financial institutions.

LM1

You're kidding me? I've downloaded DIllard's transactions for years………this IS Quicken's issue. Fix it, already!

lkrupp

https://community.quicken.com/discussion/comment/20379453#Comment_20379453

Nope, Dillards has simply stopped supporting Quicken. Kohl's also recently stopped supporting Quicken and said so in a customer memo. They 'hope' to support Quicken in the future. Why these companies are doing so isn't explained but I suspect it has to do with their idea of security and/or possible cost savings.

pittmc01

I get the same error and I have escalated to CEO of Dillards and received no response. I have contacted Dillards Card Service and they have no clue.

I contacted Quicken Support and they indicated to try back the end of September,2023,

It looks to me that the Dillards online support and Quicken support need to have a conference call to get this issue resolved!