I lost my Q window file, but luckily created a web Q file on the cloud. When I am on my Q web file,

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I lost my Q window file, but luckily created a web Q file on the cloud. When I am on my Q web file, I would like to re-create a Q window file and I am told that it is impossible. Have you thought of satisfying my need in a new version of the product? Please answer me before I leave quicken and change product. . .

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  • splasher
    splasher SuperUser ✭✭✭✭✭
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    Best of luck with your request, but I don't see it happening in the near future. I'm guessing you have learned a hard lesson by not making backups of your Quicken data file to some removable media.

    Backups are like friends, make lots of them.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Ligne Boissonneault,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. The support person you spoke to was correct; the Quicken cloud allows you to synchronize between the desktop program and Quicken on the Web & the mobile apps, but it is not a backup service and can't be used to recover a lost file.

    If you wish to request that functionality be changed, we do have an ideas section of the Community, where you can submit your request and vote on existing requests. This FAQ provides more information on how to do that. Ideas that receive enough votes may be implemented in a future release of Quicken.

    How did your Quicken file get lost? Do you have any recent backups your can restore? Have you tried searching for your file in your Quicken program by going to File>Find Quicken Files…?

    Thank you.

    Quicken Kristina

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Answers

  • Ligne Boissonneault
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    J’ai perdu mon fichier Q window, mais j’ai heureusement créé un fichier Q web sur le nuage. Lorsque je suis sur mon fichier Q web, je voudrais re-créer un fichier Q window et on me dis que c’est impossible. Avez-vous pensé de satisfaire mon besoin dans une nouvelle version du produit? SVP, me répondre avant que je quitte quicken et que je change de produit . . .

  • splasher
    splasher SuperUser ✭✭✭✭✭
    Answer ✓
    Options

    Best of luck with your request, but I don't see it happening in the near future. I'm guessing you have learned a hard lesson by not making backups of your Quicken data file to some removable media.

    Backups are like friends, make lots of them.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Quicken Kristina
    Quicken Kristina Moderator mod
    Answer ✓
    Options

    Hello @Ligne Boissonneault,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. The support person you spoke to was correct; the Quicken cloud allows you to synchronize between the desktop program and Quicken on the Web & the mobile apps, but it is not a backup service and can't be used to recover a lost file.

    If you wish to request that functionality be changed, we do have an ideas section of the Community, where you can submit your request and vote on existing requests. This FAQ provides more information on how to do that. Ideas that receive enough votes may be implemented in a future release of Quicken.

    How did your Quicken file get lost? Do you have any recent backups your can restore? Have you tried searching for your file in your Quicken program by going to File>Find Quicken Files…?

    Thank you.

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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