quicken posting payments as expenses

myc143912

It seems that just about every time I download transactions from my bank, that I am unable to reconcile properly because it randomly post payments as expenses, and vise-versa. At this time, if this continuess to be a problem, I will cancel my subscription and request a full refund because I am not a beta-tester. [Edited - Readability]

myc143912

I just downloaded a new update and tried to reconcile my transactions. Some of the payments that had been posted as expenses are now missing. I repeat, I am not a beta-tester and am now regretting that I paid so much for a system that has gone from very stable to very unstable. [Edited - Readability]

Quicken Kristina

Hello @myc143912,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Is this happening only in one account, or in multiple accounts? What type of account(s) is this happening in (checking, savings, credit, investing, etc)? Which financial institution(s) is this happening with? When did this issue first start? Do you recall which version of Quicken you were using when the issue started?

Thank you.

UKR

Sometimes a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window showing the issue (register view showing problem transactions), sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
How do I post a screenshot in the community from windows

How do I post a screenshot in the community from a mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.