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My Quicken Desktop file was lost but Quicken on Web is up to date - Can i convert

berzmb

I spent a bunch of time with customer support, they said there was no answer. But I can download the web transaction to a .csv file. Is there any way to re-upload them into Quicken? My customer support agent was very helpful, but is there a higher level of support. If the information is on the quicken on the web, there has to be a way for me to get it back on the desktop, no?

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NotACPA

Sorry, but no. The dataset on the web is a subset of your totat Q file … and isn't usuable as a replacement.

Do you not have BACKUPS of your desktop file?

Boatnmaniac

To expand a bit on what @NotACPA said, you might want to read the following FAQ:

https://community.quicken.com/discussion/7856731/faq-what-information-syncs-with-the-quicken-cloud-for-mobile-web-apps

Ps56k2

what do you mean the desktop file was “lost” ?

Don’t you have any Quicken backup files ?

berzmb

Thank you for all for answering. I was hoping upon hope there was a solution.

My computer was hacked, and I cannot find the backups in the recovery process. I thought there were auto backups, but all the backups on my computer, iCloud and OneDrive are from 2020. My fault, I did not do something right, which I am paying for.

It's frustrating the data is on the web, but that I cannot get it in a format that is I can import to Quicken.

Last question, does anybody have any experience with Propersoft? Allegedly, it can convert a CSV file to QDF, but as someone who got hacked to begin with, it does have a certain amateur look to it.

jacobs

I can only say that Propersoft has been around for a long time, and I've seen some people report success with using one of their converters. (That's not an endorsement; I've never used them myself.)

Ps56k2

and for reference -

https://www.quicken.com/support/what-quicken-cloud

berzmb

I understand what Quicken says Quicken Cloud is. But if you can download CSV file off Quicken Cloud with all the information of a transaction that is necessary to enter into Quicken, it seems silly that they won't set up a process for downloading the same information as a QDF, IMHO.

jacobs

I don’t think anyone here is saying it wouldn’t be helpful as an emergency recovery tool to be able to either export from Quicken Cloud in a format that could be imported into a new desktop file, or to be able to create a new desktop file directly from Quicken Cloud. But we’re saying that at this point, it can’t be done. Why the developers have never created such an emergency recovery tool, no one can answer.

(P.S. I would note that Quicken Cloud may not have all the data you think it does. I believe when you create a Quicken Cloud file, it imports about two years of transaction data from your desktop file, and then adds to that moving forward. So if you have used Quicken Mac for 5 years and never reset your Cloud file, you may have 7 years of data in the Cloud; if you ever needed to reset your Cloud file to resolve a syncing problem, you have less data in the Cloud file. So for any longtime Quicken users, it’s likely the Quicken Cloud doesn’t have all the data your desktop file does.)