Last On-Line Session Did Not Complete, Try Again?

jaynemae

My apologies if this has been asked already. The database here is overwhelming and I did not find a similar issue posted. Since 3-4 Quicken updates back on my Windows subscription, I get a consistent message when exiting or opening the application. The message states that my last online session was not completed successfully and asks if I want to try again. Trying again does nothing. I was with customer support for over an hour trying various fixes and nothing worked. Is anyone else having this issue?

I called customer support again today and the agent just wanted me to re-install the program. I am not confident in this advice as I have a lot of accounts set up and do not want to start all over. I regularly back up my data. Wouldn't my backup contain the exact same error?

Thanks in advance for any help offered

Quicken Jasmine

Hello @jaynemae,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update?

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

I look forward to your response.

splasher

The data is in a data file with an extension of .QDF, it is NOT in the program, so re-installing the program will not cause you to lose data. Just make sure that you make Quicken Backups routinely and especially before doing anything like a re-install.