quicken cannot complete your request - try again later

mduea

I keep getting this message when I try to add a new account. I did a search and controlled folder access is not turned on for my pc. I always get this message when I back up my Quicken files, but then it disappears and says that the backup is complete. Any thoughts on how to correct this?

Quicken Deluxe

Version R51.12

Build 27.1..51.12

Windows 11 Home

UKR

If you are getting "Oops, something went wrong" or "Check Internet Connection" …

1. To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
   If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in
   https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
2. Have you recently enabled a VPN?
   If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
3. Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
4. Does your Antivirus software allow Quicken to connect to the Internet?
   Quicken needs to be able to establish outbound Internet connections for the program to work.
   For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
   See https://www.quicken.com/support/configuring-firewalls
   If necessary, contact the Antivirus / Firewall vendor's Support Center.
5. In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
   Click the Advanced tab.
   Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
   Turn off "Use SSL 3.0"
   Click Apply. Reboot.
6. If all else fails: Try rebooting your network router. When done reboot your PC
7. Please let us know which of the above solved your problem.

mduea

None of the above worked. Problem still exists.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
• Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

mduea

1. I tried #1 before I logged this problem. Not applicable
2. No
3. No
4. I have Webroot and it doesn't show it blocking Quicken. If it did, I wouldn't be able to download my bank transactions, and I can after I click on the OK on the "Quicken cannot complete your request " box.
5. There is no spot in Windows 11 that I was able to find that allows an option to "Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
6. Did that. No change
7. Problem still exists