Capital One authorization not working

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helix72
helix72 Member ✭✭

I'm using Quicken Premier Version R52.20. I am trying to link my Capital One account to Quicken. Everything works fine until I get done in the browser. It tells me my accounts have been authorized successfully and I'll be redirected back to Quicken. But that never happens, and the Quicken window just has the "Use the bank-hosted sign-in form in your browser window to authorize downloads" pop up just spinning and spinning until I cancel it.


I've tried using Micrsoft Edge, I've tried changing my default browser to Chrome, I've tried deleting all my Capital One cookies in Edge. Nothing works. Help!

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  • Quicken Jasmine
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    Hello @helix72,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the popup box that your application is freezing on? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • helix72
    helix72 Member ✭✭
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    Hi @Quicken Jasmine ,

    Thanks for the fast response. Weirdly, after rebooting my modem, my router, and restarting my computer, it finally worked—but another problem cropped up. Let me know if I should post it under a different thread.

    I was adding my credit cards with Citibank, which worked fine. But then I wanted to add the bills. When I go to "Bills & Income", I select the + for "Add New Bill", then "Online Bill", then from the search box I find "Citi" and click on it, I get a pop up box that says "Something went wrong, please try later". I click okay and Quicken shuts down—the whole program closes and I have to open it again. I also tried "Citi Credit Cards" and the same thing happens.

    I don't have this issue with other billers I've tried to add, just Citi. However, many of the other billers, once added, just show up in the "Needs Attention" area, and the "Fix It" button doesn't fix anything.

  • Quicken Jasmine
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    Hello @helix72,

    I am happy to hear that the first issue has been resolved.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • helix72
    helix72 Member ✭✭
    edited September 2023
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    @quicken jasmine here's the pop up, happens every time, then the program force closes.

  • helix72
    helix72 Member ✭✭
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  • Quicken Jasmine
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    Hello @helix72,

    Thank you for providing that screenshot.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes.

    -Quicken Jasmine

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  • helix72
    helix72 Member ✭✭
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    @Quicken Jasmine did both the validation and super validation as described above, same issue still happening.

  • Quicken Kristina
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    Thank you for your reply,

    The next step would be to restore a backup from before the issue started (if possible), and test to see if the issue persists in that newly restored backup file.

    Thank you.

    Quicken Kristina

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  • helix72
    helix72 Member ✭✭
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    @Quicken Kristina since I've never had this working before, I'm not sure what this would accomplish?

  • Quicken Kristina
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    Thank you for your reply,

    Restoring a backup can correct issues if they are file specific, since you're reverting to a previous version of the file where the issue did not exist.

    When you say you've never had this working before, do you mean this is your first time trying to set it up and you ran into this problem, or do you mean that you've been having this issue for quite a while?

    Thank you.

    Quicken Kristina

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  • helix72
    helix72 Member ✭✭
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    First time trying to set it up

This discussion has been closed.