Syncing mobile destroys desktop registers

wkm2a

My old thread on this got closed…did super validate and no errors. Enabled mobile & web and did a sync. Almost all of my recent register entries just disappeared. Same issue as before. It's like there is no time stamp on anything and mobile just deletes everything that isn't already in my cloud file…

What is really strange is that prior to my syncing it said that my last sync was this morning even though I have had mobile disabled for the last month since it keeps deleting all my entries…[Removed - Profanity] is going on…

Quicken Anja

Hello @wkm2a,

There are some troubleshooting steps we can try. However, before you attempt any troubleshooting, please save a backup of your data file first (just in case).

Have you tried resetting your cloud data? If not, I suggest doing so from your Quicken desktop program and see if that may make a difference. First, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

Then, click OK in the preferences, and from there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data 
   
6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
7. Wait for the sync reset to finish
8. Navigate to the Mobile & Web dropdown menu 
9. Select Cloud Sync to resync your data and to make sure no errors occur
10. Wait for it to finish syncing 
11. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

Let us know how it goes!

splasher

I hope you had a very recent backup. If QMobile/QWeb syncing wrecks your file, why do it?

wkm2a

Ok I'll try that out and let you know. And yes I had a back up :-)

wkm2a

still happening…I am literally having multiple entries randomly get deleted from my desktop with no warning. I just reentered a ton of stuff the other day and it's all gone again. Why the hell would this happen???? It's like whatever is in the cloud version supersedes my desktop version and all my new entries get overwritten every time there is a cloud sync. This is ridiculous…I have been using quicken for 30 years and it keeps getting worse. Are there any competent developers at the company? This is some pretty basic stuff…

splasher

This may be a dumb question, but if using QMobile/QWeb and syncing to the Quicken Cloud Account continues to make unwanted changes to your desktop Quicken data file, why do you continue to use it?

For some folks it works just fine, for others, it doesn't. If I was one of the "doesn't", I just wouldn't use it. I played around with it when I was part of the beta testing group and decided it was not for me and have never missed it. I just don't feed the need to check my balance when I am away from the house before I buy something.

Quicken Jasmine

Hello @wkm2a,

Since, unfortunately, the previous steps have failed so far, next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
5. Select the Cloud Account Name used for your main data file and click Delete
6. Type Yes and click Delete
   


After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

I hope this helps!

wkm2a

It "appears" to be working properly, thanks!