Anyone else having issues downloading transactions from Flagstar today with CC506 error?
yes me too. I get the account mismatch error for the last several days. of course I can log in via the web just fine
thanks for confirming I won’t waste my time trying to fix it now.
I went ahead this morning and followed the CC-506 troubleshooting instructions to re add the account however Quicken returned the "could not add, it's not your fault" error, same issue as we had in July.
so did that work for you?
no it did not work. Quicken will not connect to Flagstar to even find the account. Same issue we’ve had reportedly.
Hello @DanZindler and @DaveHansen0516,
Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate.
It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below? If not, please give it another shot and let us know the results.
First, backup your Quicken file.
Update to the latest release of Quicken
Refresh your account information
Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:
If the account was closed, deactivate it from future online updates
As I stated in my second post, I’ve already done that. [Removed - Disruptive]
Hi @DanZindler,
Please be informed that I am a real person and thank you for confirming you have already followed those instructions.
Due to the steps located in the Support Article not assisting you in reaching a resolution, we recommend reaching out to Quicken Support directly for further assistance as an escalation may be in order.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.
Thanks!
Thank you
Have a wonderful day!
Please come back and update how your Support Interaction goes so that way other users may find this thread and use it as direction for the issues that they may experience.
I am having the same problem and have tried all these steps. I have two step authorizations; the pop up asks how to receive OTP code. I select the option and receive text from Flagstar with code. Enter the code and get "Sorry. We encountered an error. (It's not your fault.) What is the next suggested fix?
I have logged into Flagstar to check my login credentials without a problem.
I have the exact same issue, and when I deactivated the account and tried to reactivate it Quicken responded with unable to connect to the financial institution. When this happened in July I did all the troubleshooting with support to no avail. Turns out the issue was with Quicken and Flagstar communicating. I am going to sit this out and wait until the higher ups resolve this. I have used Quicken for over 20 years.
Jasmine thank you for your concern. I am going to sit this out. In July when this very same issue occurred I spent over an hour and no solution with a representative and at her direction ended up deleting all of my data and had to do a recovery from a previous backup. It was very time consuming and in the end she said it was a Quicken/bank issue. The problem was finally solved about 2 weeks later I (and everyone else it seems) have been able to download transactions again until recently. In the mean time I will enter manually. Thanks again.
Hello All,
This is now considered a known issue and has been escalated internally. While we do not have an ETA on resolution at this time, our teams are working to resolve this. In the meantime, we advise referring to and bookmarking this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
Anja thank you.
@DanZindler You're welcome!
I was told by customer service at Flagstar just now that this isn't going to be fixed because these programs don't support the authentication they require. WHich sucks and is not true because it use to work and they did something.
Anja any updates on this?
It seems to be fixed. was able to re add my account and download transactions.
working now for me, also
It's working as of today.
As of 10/11 or 10/12 I am able to connect to Flagstar Bank Mortgage account.
Good luck!
