CC-506 Flagstar Mortgage

Hello @DanZindler and @DaveHansen0516,

Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below?  If not, please give it another shot and let us know the results.

First, backup your Quicken file.

Instructions

Update to the latest release of Quicken

1. Choose Tools menu > One Step Update.
2. Deselect all items, and then click Update Now.
3. If an update is available, follow the on-screen prompts to update to the latest release.
4. Try updating your accounts again. If the problem persists, continue with the procedures below.

Refresh your account information

1. From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
2. Then select Update Now.
3. Follow the on-screen instructions to complete the update.
4. If the problem persists, continue with the procedures below.

Deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts:

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A);
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List;
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab;
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List;
6. Close, then re-open Quicken;
7. Click the Add Account button at the bottom of the Account Bar on your main view;
8. Walk through this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented, UNTIL you reach the screen where Quicken displays the Accounts Discovered at the financial institution;
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

If the account was closed, deactivate it from future online updates

1. Choose Tools menu > Account List.
2. Click the Edit button next to the account you want to deactivate.
3. In the Account Details dialog, click the Online Services tab.
4. Click Deactivate to stop downloading transactions for this account.

Hi @DanZindler,

Please be informed that I am a real person and thank you for confirming you have already followed those instructions.

Due to the steps located in the Support Article not assisting you in reaching a resolution, we recommend reaching out to Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

Thanks!

Have a wonderful day!

Please come back and update how your Support Interaction goes so that way other users may find this thread and use it as direction for the issues that they may experience.