Ally Bank adding new accounts
Cannot add new accounts with Ally Bank. Continue to get "Oops" error. Called support and No Success in corecting.
Comments
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Hello @coachandrews,
Aside from the error message you are receiving, does there happen to be any specific error code(s) associated with the message that you can provide us with here, please?
If possible, it would also be helpful if you could provide a screenshot of the error you are receiving. If needed, please review this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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CC-501
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I love the comment " do not call Ally, They cannot fix this problem" [Removed - Disruptive]
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I am getting the same error code, but, for an existing Ally account that just stopped downloading a week ago. The account then started showing a circle with a red X. When I try to download I get a CC-801 error and when I try to "fix" the error I get the same cc-501 error. If I try to reactivate the account from the account's "Online Services" tab and enter the account's login information; I still get the cc-501 error. As mentioned above the cc-501 error code that says it's a Quicken problem. This account was downloading without issues for several years and then just stopped. I have reported the issue and provided logs several times. When will Quicken fix the problem with ALLY bank?
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Is anyone with Quicken working on fixing the problems with everyday issue like this?
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Hello @coachandrews & @Jnic,
This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.
As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.
Please, click here to review Quicken Support's hours of operation.-Quicken Anja
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Hi ,
Thanks for the response.
What is confusing is that the message says not to contact the bank as they cannot fix it and coachandrews stated that support hasn't been able to help. If we are the only ones having this problem; it seems like either there is a problem at Quicken's servers that's alluding support, or there is something wrong with our data files, or (even though the error message states not to contact the bank) there is something wrong at the bank.
So, to try and fix this, should we contact Ally at the number the error message provides? Also, is there anything that we can do at our end besides the obvious validate and supervalidate to check our data files, which also doesn’t fix the problem?
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