Why is it taking over a week for Quicken to fix RBC connection problem
RBC says it is a Quicken problem. Quicken support acknowledges it is indeed their problem. I haven't been able to connect for a week even after Quicken support did the shared screen and following all the recommended steps. What is going on?
Not the correct category, but the system will not let me select the correct one???
Answers
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No one here — fellow users and Quicken moderators — will have any information about "what is going on". Most likely, even Quicken doesn't know, because connectivity problems mostly involve Intuit, who is Quicken's connectivity provider. Connectivity problems are there until one day suddenly they aren't because Intuit and/or the financial institution made a fix.
As for why it's taking more than a week, I can only say that connectivity problems sometimes take weeks or even months to get fixed, depending on a variety of factors: is it completely an Intuit issue to fix, or do they need involvement of the financial institution? how many other connectivity issues are ahead of this one in their queue?
It does seem a little curious that there have been no other posts by Quicken users about RBC problems, and there is no posted service alert. Out of curiosity, did your troubleshooting steps include tying to create a temporary new file and connecting just your RBC account?
Quicken Mac Subscription • Quicken user since 1993-1 -
If you are talking about RBC Wealth Management connections, there are active complaints about this:
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(Canadian user since '92, STILL using QM2007)
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