Sam'sClub quit downloading transaction and no error message

mrgumdrop

Sam's club last downloaded transactions October 6th, 2023. Only noticed when I received a statement.

First issues - fails to download transactions.

Second issue -Quicken should tell me there is a problem! [Edited - Readability]

Quicken Kristina

Hello @mrgumdrop,

To start troubleshooting this issue, I recommend following the steps in this article about when transactions are missing or not downloading.

Thank you.

mrgumdrop

I have been using Quicken since 1983, this is not the problem.

Quicken Anja

Hello @mrgumdrop,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

mrgumdrop

I deactivated the account. Tried to reactivate it but it failed. Tried to add account, it found two of the three accounts from Synchrony Bank.  It did not find the Sam's account.

When I log in to the website, I see all three accounts.

Quicken Anja

Thank you for following up.

Have you tried the instructions I provided in my previous response before reconnecting?

Check back and let us know!

mrgumdrop

Just Signed Out and Signed back in., Ran updates. No error reported but it did NOT update the account.

Quicken Jasmine

Hello @mrgumdrop,

What is your connection method with Synchrony (Sams Club)?

Thanks!

mrgumdrop

I connect using one step update. It just worked this morning.