CLOSED 8/19/24 Wells Fargo Migration Including Direct Connect Accounts

Quicken Jasmine

Our teams have discovered that users who are currently attempting to migrate to the new connection method for Wells Fargo will see a screen where they can choose the connection method of Express Web Connect or Direct Connect.

If a user sees the screen to choose Express Web Connect or Direct Connect, please attempt to walk through the following steps:

1. Choose Express Web Connect as the connection method
2. Link the accounts that are only Express Web Connect
3. Any Direct Connect accounts should be "Don't add to Quicken/Ignore"

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10678834)

Quicken Jasmine

UPDATE 12/26/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 1/2/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

CLOSED 8/19/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!