Empower QFX download not working
I tried to download transactions from the end of last year and got the message "No data available during the selected period". I don't know if it is because they are doing server maintenance or have made a choice not to provide the service. I will post an update once I talk to customer service. I have been downloading the QFX file for several months without a problem.
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Hello @raustin316,
For clarification, are you receiving the error message in Quicken or from the financial institution's website?
Check back and let us know! Thank you.
-Quicken Anja
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Hi Anja
This is on the Empower website. The solution for another thread for Prudential/Empower Quicken data was to download the QFX file from the Empower website. Now that solution is not working.
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Anyone that has this problem should complain to empower. They think it was just me.
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Quicken Inc clearly doesn't have any control over what is on Empower's website, people using Empower should be complaining to them.
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Hi Chris
This thread is a placeholder for people that are having problems using Quicken. Since the original post, I have been able to download the QFX file but another problem I have had with the Empower QFX file is a share balance mismatch. I had to use placeholders for the difference. If anyone else is having this type of problem please comment. apricot333 I will try to speak with Empower about this later today. It is not just you.
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@raustin316 I strongly suggest that you don't use placeholders. They will mess up your investment information.
If need be, use Add or Remove shares.
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Chris -
Are you suggesting to copy the change in shares from the placeholder, and delete the placeholder?
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apricot333 I did speak to several Empower support reps who were very friendly and finally found out that they are aware of a problem with the QFX data file download but don't have an estimated completion date for the fix.
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