Citibank transactions download to incorrect fields

pdecatrel
pdecatrel Quicken Windows Subscription Member ✭✭
edited February 18 in Errors and Troubleshooting (Windows)

For years, I have been seeing transactions downloaded from my Citibank account in the wrong fields. The payee shows in the memo field and the memo shows in the payee field. This becomes a problem when trying to categorize transactions in the mobile app which does not have a memo field.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @pdecatrel,

    Do you receive any error codes or messages? Are the transactions correct in your desktop application?

    Thanks!

    -Quicken Jasmine

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Sometimes a picture is worth a thousand words …
    Can you please capture one or more images of the parts of your Quicken windows showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    How do I post a screenshot in the community from windows

    How do I post a screenshot in the community from a mac

    Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

This discussion has been closed.

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