Program shuts down when I try to add a transaction (Q Mac)

RozRosaRose

So I like to keep my Quicken as manual rather than downloading info form my banks - it helps me stay on top of my finances having to check in regularly to stay up to date.

All of a sudden today, when I tried to (+) a transaction, as I normally do, the program shuts down.

The error message says

"An unexpected error occurred while trying to read "(Name of file) Quicken must now quit. Relaunch Quicken to open the file again. If you continue having problems with this file, you may need to restore from a backup."

Even when I pull up from a previous backup (a day ago, 10 days ago) it does the same thing.

Help!?

Quicken Jasmine

Hello @RozRosaRose,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

Thanks!

RozRosaRose

This is what it says.

RickO

Is your file stored on any type of cloud service such as Dropbox, iCloud Drive (perhaps via the Documents or Desktop folder), OneDrive, etc?

Just Lurking

I just received the same error message for the first time while trying to refresh my transactions. Quicken 7.6.1 running on macOS 14.4.1 (Intel). My Quicken data file is stored in a subfolder under Documents, and my Documents folder is synced with Google Drive. I didn't even think of that being a possible issue until this thread, though it's never been a problem before. I'm hoping this is a one-off issue.

RickO

One off issue? Probably not. It is highly recommended not to store you active Quicken file synced to any cloud storage service. This can mess with the permissions structure inside the file and result in corruption. People will sometimes go years without any problem, then all of a sudden find that their file is unusable.

jacobs

@Just Lurking I'm not familiar with how Google Drive syncing takes place under the hood, but the broad advice for cloud storage is: Don't Do That! My suggestion would be to create a separate Quicken folder at the same top level of your home folder to place your live data file, and to have your backup folder location be in the folder synced to Google drive. That way your live file is spared any unwelcome interference from file syncing, and you have your backup files stored in the cloud for safekeeping.