Elan Financial Services - CC-502 (QWin) [Edited]

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  • Charlie@
    Charlie@ Member ✭✭✭
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    For 2 days now Quicken refuses to update my Elan Financial account. If I go online to fidelityrewards.com, I can access the account just fine. Attempts to reset the account result in "cannot connect to the website" error. What's going on?

  • CMCaldwell
    CMCaldwell Member ✭✭
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    Here we go again! Elan Financial finally was working after a long outage due to a Quicken change. Downloaded an update this afternoon, and it's Elan Financial CC-502 error. Of course, 2 of my most used cards are Elan Financial. This is getting old….

    (User since before 2000.)

  • ATLuser
    ATLuser Member ✭✭
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    Same here…tried several times today, Mar 17th, still getting CC-502 error

  • P Simms
    P Simms Member ✭✭
    edited March 17
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    I having the same issue. [Removed - Rant]

  • bill21
    bill21 Member ✭✭✭
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    same here.

  • trsands
    trsands Member ✭✭
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    Elan Financial Services for my Fidelity Visa card has been failing at downloads for about three days now. I am using Quicken for Mac (macOS 14.3.1) Version 7.6.1 (Build 706.52627.100).

  • ciarmer
    ciarmer Member ✭✭✭✭
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    cc-502 error for me also. All weekend.

  • Eugene King
    Eugene King Member ✭✭
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    Experiencing same CC-502 problem.

  • ecrtique
    ecrtique Member ✭✭
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    Same problem here

  • Franniedc
    Franniedc Member ✭✭
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    yes I am experiencing this too as in the fall. annoying. If I recall the problem was on Elan financials/fidelity rewards visa's end, not quicken.

    and yes the .com can be accessed. You can manually download for dates needed qfx. file and import into the account in quicken.

    lets hope it resolves quicker.

  • jlexmachina
    jlexmachina Member
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    Yet again. Yet again. Oh when oh when will these 2 companies get their acts together?

  • Franniedc
    Franniedc Member ✭✭
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    `is anyone else experiencing this same issue of no updates/automatic downloads for Elan financial.

    same as in the fall

  • redisch@icloud.com
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    this problem started on Friday 3/8/24.

  • Franniedc
    Franniedc Member ✭✭
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    same here. And i do wonder about tge quicken update causing the problem. Same issues as described in all of the above

    AGAIN

  • robert W
    robert W Member ✭✭✭
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    Same here

  • drd95
    drd95 Member
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    I am also getting error code FDP-102 when trying to connect to Elan Financial Services. This has been going on for a few days now.

  • asjlive
    asjlive Member
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    Same here

  • PTaylor574
    PTaylor574 Member ✭✭
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    Same CC-502 problem with Elan/Fidelity. Happened 3/17 and 3/18 2024

  • DisplacedHoosier
    DisplacedHoosier Member ✭✭✭✭
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    Same issue still happening for me. On version R55.15.

  • Mark Wagner
    Mark Wagner Member ✭✭✭
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    Monday morning 3/18, still not fixed.

  • quick20
    quick20 Member ✭✭✭
    edited March 18
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    Does anyone know if Quicken is working on the Elan Financial Services cc-502 issue?

  • pjjameso
    pjjameso Member ✭✭
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    Still having issue today, Mar 18

  • pjjameso
    pjjameso Member ✭✭
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    Even if you download manually transactions stop on the 13th. Believe this is an Elan issue.

  • Mark Wagner
    Mark Wagner Member ✭✭✭
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    Quicken is aware of the issue. Whether they are actively working with Elan Financial to resolve it is a good question.

  • jcarolan
    jcarolan Member ✭✭
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    I'm going to start a new topic on this. I had this problem a while ago with Fidelity Visa Rewards getting error CC-502 with Quicken. I started getting the same error again this weekend. I'm still getting it now on 3/18.

    Thanks,

    Jim

  • Tammy Borgnis
    Tammy Borgnis Member ✭✭✭
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    I have been getting a CC-502 error when I try to download my transactions for my Elan Financial Services credit card account. I have tried resetting my connection but it says that the Elan website is down and it can't connect.

    This is false, as I was able to login to my account on the Elan website just fine.

    Please fix this.

  • Dennis Mc
    Dennis Mc Member ✭✭
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    I can manually DL my F&M Bank CC transactions from Elan Financial.

  • bruce12
    bruce12 Member ✭✭
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    Same CC-502 error. Still on version 54.9 so not due to newest version.

This discussion has been closed.