Elan Financial Services - CC-502 (QWin) [Edited]

Marto1 · March 16

Getting the dreaded CC-502 cannot connect even though it's Saturday morning and outside server and bank maintenance hours. Help please.

dwl1960 · March 16

I’m receiving the same error. Updated last night but no dice this morning. Been checking on it since 5am this morning.

MikeC331 · March 16

I have been unable to download any Fidelity Visa transactions since 3/13. Quicken shows error CC-502 for Elan Financial Services. Any ideas? Ironically, I just renewed my membership.

CaveCreek · March 16

CC-502 Error when OSU on Elan Financial Services … this was a problem last fall, hope it is not a repeat.

rx35285 · March 16

Another disappointed Quicken/Elan Financial Services customer. One day it works, the next day you get a CC-502. What's the fix?

leishirsute · March 16

Likewise. You are not alone. Worked on 3/13/2024.

Hopefully, it's some scheduled maintenance at Elan that will resolve after the weekend.

Alan C · March 16

Yes, same issue this morning. Hope it is not same issue as last time. Took a long time to resolve.

leishirsute · March 16

Just to check, I logged into my Elan account and selected the Manage 3rd Party Apps under Card Management.

The website asked to share data with Fidelity, which it already does. I responded Yes and it gave an error.

"Transaction data sharing. Sorry, we didn't get that. Please make your changes and try again."

So, it might be something on the Elan side. Just guessing.

es114 · March 16

I tried refreshing the account. But Quicken will not allow a sign on with error CC-502. I can sign on directly though and download a qfx file.

Mike D300 · March 16

Same problem here. Worked yesterday. Quicken updated this morning to R55.15, and now CC-502. Will try again on Monday.

Windows 10 Home

Quicken Premiere R55.15

tfhoughton · March 16

CC-502 again! Windows 11, Quicken R55.15. Problem data sent to Quicken.

The Elan webiste has been updated, too! Could the interface between Quicken and Elan been affected?

Manual, QFX downloads work, but we didn't get Quicken to manually download the data.

Hope this is just a 'weekend thing'. :-)

LongPlay · March 16

Same problem with Elan on Saturday morning, 3/16. Windows 10 and latest Quicken update, R55.15

johnboy1227 · March 16

same story here. when i logged onto quicken this am an update was installed to version R55-15 and the cc-502 error appeared after trying to update my Elan credit card

tbf47 · March 16

Same here. Malfunction trying download transactions from Elan Financial Services. Started yesterday after the R55.15. I got the CC-502……….. Actually, R55.15 knocked off all my online downloads info. I had to reenter all the user names and passwords. Elan was the only one that did not work.

Marco · March 16

This happened this AM. When I started Quicken it did an auto update and after that, could not connect with Elan or Fidelity Cards or CardMember Services (I think these are all all the same wolfe in different sheep's clothing)

emhamiltn · March 16

Quicken Premier (Windows) | Version: R55.15 | Build: 27.1.55.15

Same CC-502 issue

sonomaron · March 16

Same issue with CC-502. I did a download of transactions from the Elan website and it resulted in tons of duplicate transactions in Quicken. Be sure to have a backup if you try to download from Elan. I restored back to yesterday's backup and am good, except no Elan transactions.

tbf47 · March 16

Just tried again to reestablish the Elan Financial Services download. Failed CC-502 ERROR

Quicken Kristina · March 16

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

M_B · March 16

Same issue here. Reported the problem, but not holding my breath…. Also tried adding the Elan account under a test file, got the message Quicken couldn't connect to Elan.

Brad95X · March 16

Same problem here CC-502… see attached pic for when trying to add an Elan account.

Error report with logs & sanitized copy sent to Quicken as per Quicken Kristina's instructions above.

npppb · March 17

Same problem here. Last known working 2024-03-10. First failure 2024-03-16.

deanmcilwrath · March 17

Same, errors since 15-Mar for me.

peterstaley · March 17

Same thing happening to me since yesterday (Saturday the 16th).

tbf47 · March 17

I read a comment that said Quicken had said this was an Elan Financial Services issue. Elan said it was a Quicken issue. It would appear that it would be a Quicken issue because from my experience this issue appeared with R55.15. My personal experience was it began with R55.15. Are we assume that there is no one working on it during the weekend?

leishirsute · March 17

@tbf47 I am on Quicken R53.32 and this issue started for me as well.

anh6870 · March 17

Since my last Quicken update (Version: R55.15 / Build: 27.1.55.15), my ELAN Financial Services is not updating.

JohnWells · March 17

Same here. Tried several times yesterday and now today still getting CC-502 error.

RobbHyland · March 17

I'm having the same problem started last week

williamdowns · March 17

same here

cedwards53 · March 17

Same here

Elan Financial Services - CC-502 (QWin) [Edited]

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