AssetMark FDP-105 Problem

wspotmeyer
wspotmeyer Member ✭✭✭

Is anyone seeing the dreaded FDP-105 "website not available" error from AssetMark on Quicken for Mac? I have been trying to establish downloads from them on a new account for over a week and I keep getting the same error. Is there something I need to do on the ewealthmanager.com site to enable Quicken downloads?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @wspotmeyer,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    Thanks!

    -Quicken Jasmine

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  • wspotmeyer
    wspotmeyer Member ✭✭✭

    Hello @Quicken Jasmine, here you go. I am trying to establish downloads for the first time at the "Now AssetMark Inc" institution. My user name and password both work on their website. I have been seeing this error now for two weeks and it doesn't seem to matter what time of day I try to connect. I am on the latest version of Quicken Classic for Mac: Version 7.6.1 (Build 706.52627.100) and on MacOS Sonoma 14.4.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @wspotmeyer,

    Please take a moment to review this error-specific support article regarding error FDP-105.

    As stated in the article if the error persists for more than a few days and there are no Alerts posted for this financial institution and error in the Community (which there currently are none), then you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • I am receiving the same error message when trying to link my account. I have never been able to establish a connection with this institution that is supposed to be supported by Quicken.

This discussion has been closed.