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Options to contact support don't work.

GarySGP

For a few years the Contact Support options hasn't worked consistently if at all. A while ago someone suggested checking certain settings including Allowed Pop-ups and I made a slight change to what had worked previously from the http://… version to the https://… version which worked at the time and now longer does. This is an issue with both Firefox and Chrome. Website is NOT being blocked. How can I reach Quicken support?

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Accepted answers

Quicken Kristina

Hello @GarySGP,

If you're not able to see Quicken's contact information at this link: https://www.quicken.com/support#contact-support , then there are a few other ways to get Quicken Support's phone number. In your Quicken program, go to Help>Manage Your Subscription>My Quicken Account. That should bring you to the My Account page, which will show you the contact phone number near the upper right. Also from your Quicken program, you can go to Help>Quicken Help. On the left sidebar of the new window that comes up, scroll up and type "Support" in the search box. The top result should be "Contacting Quicken Support"; the phone number is in that help article. You can also find Quicken's phone number in this support article: https://www.quicken.com/support/quicken-support-options#:~:text=What%20is%20the%20Quicken%20Support,00pm%20PT%2C%20Monday%20through%20Friday. .

I hope one of these methods helps!

volvogirl

Gary, be careful. There is only 1 official support phone number. If you search online there are many fake support sites and numbers listed. They will try to charge you and infect your computer. Support is free. This may have been posted above,

https://www.quicken.com/support/quicken-support-options

All comments

GeoffG

Use this link… https://www.quicken.com/support#windows

Scroll down towards the bottom for "Call us".

GarySGP

I did and there is a link to click, which, when clicked opens a pop-up with non-functioning response fields. They don't allow for any input or do anything when clicked on. This is what has been happening for years. I've only been able to reach them once or twice in the past several years, once, as I mentioned, when someone suggested modifying the exception I already had from http:// to https:// and now they are both listed and it still doesn't work

GeoffG

You must have adblock active because it works for me.

GarySGP

That's what I thought when this first happened some years ago and there is no adblocker applying to this.

Ps56k2

worked here - using EDGE

UKR

Works for me using Firefox when using "Standard Settings" in Firefox Tools / Settings / Privacy & Security.
And, under "Block pop-up windows" I have an exception entry for https://www.quicken.com

GarySGP

Yup. That's exactly what I have. Still doesn't work.

Quicken Kristina

Hello @GarySGP,

I hope one of these methods helps!

GarySGP

Thank you Kristina,

While this doesn't resolve the issue with actually using Quicken's supposed primary support contact option it is useful information. In the meantime I was able to locate the number another way. I will save your response in case I misplace that info. Now if only they would make their "Contact Support" option actually functional it would eliminate the need for these works arounds.

Appreciate your help.

Thanks,

Gary

UKR

Please check the following:

• Your browser must allow popups from https://www.quicken.com for chat/phone support selections to function. See

https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond

• To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in

https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

• Have you recently enabled a VPN?
If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
• Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
• If you're running Quicken and Windows under a VM, ensure that the VM does not block any incoming or outgoing IP ports.
• Does your Antivirus software allow Quicken to connect to the Internet?
Quicken needs to be able to establish outbound Internet connections for the program to work.
For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
See https://www.quicken.com/support/configuring-firewalls
Check your firewall settings and ensure the following three entries are present, pointing to the Program Files folder that you actually installed Quicken in:

If necessary, contact the Antivirus / Firewall vendor's Support Center for assistance.
• In Windows 11 or older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
Click the Advanced tab.
Scroll down the list to "Use TLS 1.x" and click to put checkmarks on all available choices even though some of them are no longer supported: "Use TLS 1.0, 1.1, 1.2 and 1.3 (if available)"
Turn off "Use SSL 3.0"
Click Apply. Reboot.
• If all else fails: Try rebooting your network router. When done reboot your PC
• Please let us know which of the above solved your problem.

volvogirl

https://www.quicken.com/support/quicken-support-options

GarySGP

Thanks. The number I have is the correct #.